Summary
Overview
Work History
Education
Skills
Websites
Hobbies and Interests
Timeline
Generic
Tasha Connolly

Tasha Connolly

Lake Oswego,OR

Summary

Performance-driven & successful business professional offering an extensive 5 + years of strong customer orientation, well-developed communication skills, analytical process improvements & execution. Skilled at coaching employees, leading & motivating small teams, while building and maintaining professional working relationships.

Overview

8
8
years of professional experience

Work History

Sales Support Manager

Freedom Forever
Lake Oswego
12.2022 - 10.2023
  • Drive installation targets and increase realization through various means.
  • Build rapport with dealers, sales managers, sales administrators and sales representatives to improve realization rates.
  • Provide support and feedback to sales teams on areas of improvement.
  • Advocate for assigned dealership internally and work to meet goals and/or contractual agreements.
  • Oversee the day-to-day operations of the assigned team.
  • Track team performance of assigned queues and tasks such as document collection, dealer facing inboxes, tickets, etc.
  • Ensure team members are properly trained to answer a variety of general and project-specific questions.
  • Communicate expectations and goals to team members.
  • Triage complex projects, create practical solutions, initiate proper action and follow through to ensure project progression.
  • Identify trends within the installation process that negatively impact project realization and velocity and present findings to operations and sales teams.
  • Meet daily expectations as set out and communicated by management ▪ Promote teamwork and cooperative effort.
  • Participate in team meetings, discussions and other activities as required in order to support the team and improve the quality of the operation.

Branch Manager

Purelight Power
Salem
04.2022 - 12.2022
  • ▪ Develop & coordinate department relations to positively impact the culture of the branch including in-house operations, internal sales and field teams.
  • Champion & train new hires on all project coordination tasks including but not limited to Permitting, Interconnection, Installation, Project Management, and Service; creating efficiency & a passion to hit company goals.
  • Motivational leader, communicator, and group developer, focusing on success & addressing needs of improvement.
  • Understand condition of all solar projects in the pipeline and work through any customer service issues utilizing independent judgment to problem solve escalated projects and ensure they move forward.
  • Coordinate the scheduling of installs and overseeing all aspects of the functionality of the branch.

Program Manager

Freedom Forever
Temecula
07.2021 - 04.2022
  • Fostered a culture of robust and comprehensive documentation for (5) national departments.
  • Led, implemented, and managed company & department projects & initiatives based on needs and goals ensuring all were met.
  • Onboarded & trained newly created team adapting them into company culture while providing them with the resources they needed to be successful in their role.
  • Developed new programs to support the strategic direction of the organization.
  • Provided expertise and facilitation on organizational system and goals of the organization.
  • Provide expertise and facilitation on organizational systems.
  • Guided teams in new process rollout and communication.

Pipeline Efficiency Specialist

Freedom Forever
Temecula
09.2019 - 07.2021
  • ▪ Reviewed pipelines for struggling departments to quantify issues with training and processes.
  • Worked directly with the Director of Strategic Development and Director of Business Intelligence to establish reporting, KPIs, and both quantitative and qualitative metrics.
  • Analyzed departmental pipelines that consisted of large quantities of backlog and communicated findings and potential solutions to the Strategic Development team.
  • Ensured successful implementation and execution of new process changes within Operations.
  • Ensured teams across the organization understood and executed successful pipeline management while assisting dept managers with achieving timeline deliverables.
  • Communicated and trained dept managers on how to accomplish quality work within a timely manner to ensure goals were met and future bottlenecks were not created within the project life cycle.
  • Scrubbed pipeline data and articulated inefficiencies to strengthen teams understanding.
  • Used reporting and analytics to prioritize in an efficient manner to direct needed support accordingly.

Branch Coordinator

Freedom Forever
Temecula
08.2018 - 09.2019
  • Actively communicated with Branch Manager and branch departments to ensure projects were completed in a timely manner and with high attention to detail in regards to customer service.
  • Coordinated meetings with team members to discuss project details in order to provide updates and ensure expectations were met.
  • Utilized independent judgment to problem solve escalated project issues and ensure they moved forward.
  • Managed and maintain the pipeline to make sure no project sat for too long.
  • Assisted with routing and scheduling as needed.
  • Scheduled appointments to meet customers and obtain customer signatures, final paperwork sign off, and payment collection.
  • Organized all completed paperwork, and process payments in a compliant, secure manner, if assigned.
  • Organized office operations, procedures, and a Branch filing system.
  • Managed and maintained meeting notes and cross-functional marketing when assigned (i.e. Safety Meetings, Branch Staff Meetings, corporate communications, etc.)
  • Ensured Order Management and Accounting Departments (A/P and A/R) had necessary project details for job invoicing.
  • Assisted the Branch Operations Manager with ad-hoc tasks when assigned.

Administrator Processor

Freedom Forever
Temecula
05.2017 - 08.2018
  • Took incoming calls from clients, finance companies, sales, reps & other department to provide project updates and request any missing documentation required to move a project forward.
  • Checked data accuracy in orders, invoices, prices, and contracts ensuring they were up to date.
  • Maintained & updated sales, client, and finance records.
  • Stayed up-to-date with new products & features related to finance.
  • Ensured finance goals were met by working with other department to obtain all required documents needed for funding.
  • Communicated internally important feedback from clients.
  • Supported the sales force with general operations to help reach the team’s objectives.

Education

Some College (No Degree) - Liberal Arts and General Studies

Fresno City College
Fresno

Skills

  • Project Management
  • Leadership
  • Communication Skills
  • Business Process Improvement
  • Data Analysis
  • Emotional Intelligence
  • Administration
  • Account Management
  • Data Analytics
  • Sales Reporting
  • Cross-Functional Communication
  • Customer Service
  • New Business Development
  • Operations Management
  • Strategic Planning
  • Multidisciplinary Team Leadership
  • Customer Complaint Resolution
  • Rapport and Relationship Building
  • Data Confidentiality
  • Time Management
  • Business Objective Analysis
  • Key Account Development
  • Analytical Problem Solver
  • Inventory Management
  • Shipping and Receiving Oversight
  • Customer Order Management
  • Salesforce Software
  • Appointment Scheduling
  • Goal Setting and Achievement
  • Decision-Making
  • Document Management
  • Staff Training and Development
  • Strategic Account Development
  • Operating Procedures and Policies
  • Subcontractor management

Hobbies and Interests

  • Hiking
  • Trivia
  • Scrabble
  • Dog Walking

Timeline

Sales Support Manager

Freedom Forever
12.2022 - 10.2023

Branch Manager

Purelight Power
04.2022 - 12.2022

Program Manager

Freedom Forever
07.2021 - 04.2022

Pipeline Efficiency Specialist

Freedom Forever
09.2019 - 07.2021

Branch Coordinator

Freedom Forever
08.2018 - 09.2019

Administrator Processor

Freedom Forever
05.2017 - 08.2018

Some College (No Degree) - Liberal Arts and General Studies

Fresno City College

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