Jillian Johanneck
Grand Rapids,USA
Summary
Experienced Sales Support Manager adept at directing support staff to facilitate business interactions. Led initiatives to update sales pipeline and improve data clean-up. Proven ability to prioritize workload and handle multiple tasks with meticulous attention to detail.
Overview
14
14
years of professional experience
Work History
Sales Support Manager
Ferrellgas Propane
Grand Rapids, MN
01.2022 - Current
- Developed Solutions to sales challenges and maximized business opportunities
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base
- Collaborated with senior leadership to implement continuous improvements and exceed team goals
- Communicated progress of monthly and quarterly initiatives to internal and external sales teams
- Identified opportunities for growth within company and collaborated with sales teams to reach sales goal
- Created reports and analyses of sales performance, customer data, and product trends.
- Provided training and support to the sales team on products, pricing strategies, and customer service techniques.
- Resolved customer inquiries in a timely manner via phone or email.
- Evaluated performance of sales staff based on clearly defined metrics to meet departmental milestones and comply with company policies.
Sales Support Specialist
Ferrellgas Propane
Grand Rapids, MN
01.2021 - 01.2022
- Coordinated responses and resources to handle special client requests
- Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
- Utilized different sales platforms for tracking and resolving problems
- Supported customer service by handling needs related to product inventory and dispatch queries
- Developed working knowledge of CRM to effectively track sales leads and activities
Service Coordinator
Ferrellgas Propane
Grand Rapids, MN
09.2019 - 01.2021
- Acted as first point of contact and set appointments for prospective clients
- Entered daily data in computer system and documented office activities
- Scheduled and confirmed appointments and meetings for customers
- Balanced employee availability, customer schedules and maximum load levels when scheduling appointments
- Collected and distributed messages to team members and managers to support open communication and high customer service
- Used LNOS routing system to schedule all service work for the service center
Customer Service Specialist
Ferrellgas Propane
Grand Rapids, MN
04.2018 - 09.2019
- Answered incoming customer inquiries regarding product and service information.
- Responded to customer emails with accurate product and service information.
- Performed data entry of customer orders into the company's order management system.
- Maintained a high level of professionalism while interacting with customers via phone or email.
Universal Banker
US Bank National Association
Grand Rapids, MN
07.2016 - 04.2018
- Activated checks, debit cards, and online banking for seamless transactions
- Handled cash transactions including checks, deposits, and withdrawals within set limits
- Recognized financial needs of customers via face-to-face interactions, phone outreach, and referrals
- Flagged and reported possible fraud incidents
- Demonstrated expertise in explaining and selling products
Owner/Operator
Walker Fusion
Walker, MN
07.2010 - 07.2016
- Managed day-today operations
- Evaluated customer needs and recommended best solutions
- Instilled enthusiasm and competence among employees
- Boosted productivity through effective budget and account management
- Recruited and hired initial staff for new organization
- Implemented promotional strategies to boost sales
- Evaluated and ordered inventory based on market insights
- Monitored supplier performance for superior operational efficiency
Education
High School Diploma -
Grand Rapids Senior High School
Grand Rapids, MN06.2006
Criminal Justice
Jamestown University
JamestownSkills
- Effective Time Management
- Account Relationship Development
- Business Strategy Implementation
- Performance Improvement Strategies
- Supportive Leadership Approach
- Forward-Looking Decision Making
- Proficient in Customer Relations
- Interpersonal Communication Skills
Timeline
Sales Support Manager
Ferrellgas Propane
01.2022 - Current
Sales Support Specialist
Ferrellgas Propane
01.2021 - 01.2022
Service Coordinator
Ferrellgas Propane
09.2019 - 01.2021
Customer Service Specialist
Ferrellgas Propane
04.2018 - 09.2019
Universal Banker
US Bank National Association
07.2016 - 04.2018
Owner/Operator
Walker Fusion
07.2010 - 07.2016
High School Diploma -
Grand Rapids Senior High School
Criminal Justice
Jamestown University
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