Ashley Hughes
Crystal,USA
Summary
Sales support manager with demonstrated success in improving sales processes and customer satisfaction. Advanced Odoo CRM and project management capabilities that enable efficient coordination and reporting. Six Sigma–based process optimization strengthening client relationships and improved team efficiency.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Sales Support Manager
Productivity Quality
Plymouth, USA
03.2015 - Current
- Coordinated sales support activities, improving team efficiency and productivity through streamlined processes.
- Oversaw projects for sales support team, implementing strategies that elevated service levels and enhanced customer satisfaction.
- Orchestrated resolution of complex customer issues, strengthening customer relationships.
- Evaluated sales staff performance against defined metrics to meet departmental goals.
- Prepared management presentations analyzing weekly sales activities and outcomes, providing insights for strategic decision-making.
- Collaborated with internal teams to create promotional materials for trade shows.
- Maintained accurate records of client interactions in CRM software.
- Ensured compliance with laws, regulations, policies, and procedures.
Service Coordinator Manager
Productivity Quality
Plymouth, USA
03.2015 - Current
- Coordinated service schedules to enhance resource allocation and improve employee efficiency.
- Resolved client inquiries and service-related issues promptly and effectively.
- Supervised service staff to uphold customer service policies and ensure consistent service quality.
- Trained new staff on operational protocols and customer service standards.
- Created training materials for new hires to support understanding of customer service policies and procedures.
- Conducted regular team meetings to address performance challenges and improve outcomes.
- Collaborated with departments to streamline communication and enhance service delivery.
- Implemented process improvements to boost service coordination efficiency.
Server
Champps Americana
Minnetonka, USA
08.2012 - 04.2015
- Delivered exceptional customer service in fast-paced restaurant environment.
- Coordinated with kitchen staff to fulfill guest orders accurately and enhance service quality.
- Recorded customer orders accurately at the restaurant, ensuring prompt service. promptly, contributing to a positive and efficient dining experience.
- Processed payments and managed cash transactions, ensuring accuracy and customer satisfaction.
- Maintained cleanliness and organization of dining area and service stations.
- Operated POS terminals for order input, bill splitting, and total calculations.
- Trained new servers on company policies and procedures effectively.
- Supported special events by organizing seating arrangements and menus.
Education
Associate in Applied Science Degree - Travel and Hospitality
Minneapolis Business College
Roseville, MinnesotaSkills
- Sales optimization and analytics
- CRM software proficiency
- Project management
- Service coordination
- Process improvement and streamlining
- Customer satisfaction focus
- Relationship management
- Evaluation techniques
- Training initiatives and employee training
- Compliance adherence
- Problem solving and decision making
- Critical thinking skills
- Verbal communication and effective communication
- Multitasking and schedule coordination
- Verbal communication
- Multitasking
- Schedule coordination
- Customer relationship management
- Employee training
- Effective communication
- Attention to detail
- Process streamlining
- Process optimization
Certification
- Six Sigma Yellow Belt
Timeline
Service Coordinator Manager
Productivity Quality
03.2015 - Current
Sales Support Manager
Productivity Quality
03.2015 - Current
Server
Champps Americana
08.2012 - 04.2015
Associate in Applied Science Degree - Travel and Hospitality
Minneapolis Business College