Ana Gutierrez
Citrus Heights,CA
Summary
Dynamic and results-oriented Sales Support Manager with a decade of experience in the construction industry, recognized for exceptional leadership and a proven track record of exceeding sales targets. Strong communication skills and a strategic approach to hiring consistently attract top talent to enhance team performance. Committed to driving success through self-motivation and a focus on continuous improvement, seeking a challenging role that offers opportunities for advancement based on performance and competence.
Overview
20
20
years of professional experience
Work History
Sales Support Manager
Southern Carlson
01.2015 - Current
- Responsible for tracking weekly open sales orders and customer back orders to ensure orders are being billed in a timely manner
- Coordinate processing of purchase orders with other departments and regional stores
- Support store manager in Team Member counseling, hiring/staffing decisions and maintaining a positive work environment
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Built rapport with account holders by reaching out with product recommendations and account updates.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Logistics coordinator for runner program
- Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed accounts to retain existing relationships and grow share of business.
Education Solution Specialist/Certified Trainer
A+ Interactive Tech
04.2011 - 09.2014
- Presented SMART education solutions to district and school level decision Makers
- Established and maintaining thriving relationships with education customers by providing sales, ongoing professional development, and exceptional customer service
- Provided support at local and regional trade shows, seminars, and conferences
- Worked with A+ Interactive’s director of training to deliver training presentations to educators on SMART’s hardware and software products
- Leveraged SMART’s marketing and sales programs and other company resources within the education market to meet quarterly, and annual (1 million-dollar quota) sales target, Tustin USD replaced competitor IWB’s with 750k of SMART Boards in Q2
Education Solutions Specialist
SMART Technologies
12.2009 - 02.2011
- Presented SMART education solutions to district and school level decision makers
- Developed and maintained relationships with education customers
- Ensured end users including IT departments were adequately informed and supported on SMART’s programs and products
- Worked with SMART education consultants to achieve territory and account objectives
- Quantifiable record of success to meet and exceed yearly sales goal, 1 million dollar quota exceeded in Q3, (yearly quota exceeded at 1.4 million)
- Traveled approximately 50 percent of the time in my respective territory and throughout North America
District Manager
Bright Futures Learning
07.2006 - 03.2009
- Administered and supervised state and federally funded tutoring service programs to qualified schools under the Supplemental Educational Services of the No Child Left Behind Legislation.
- Made initial contact with the Title 1 Director in each school district that did not meet Adequate Yearly Progress to the California Department of Education standards
- Recruited credentialed teachers, organized and conducted quality training sessions for teaching staff to include all components of the program, pre-and-post testing procedures
- Helped ensure performance measures for the program were met; monitored and guided staff in making adjustments to the program to ensure that student goals were achieved and that IEP modifications were completed for special needs students
Education
BS - Business Administration
Sacramento State University
Skills
- Strong presentation and communication skills; Bilingual in Spanish, written and verbal
- Can demonstrate a strong work ethic with the ability to learn quickly and work well with a vast array of personalities
- Proven aptitude for working well independently a/o in a group setting
- Strong ability to analyze and solve problems
- Excellent time management and multi-tasking abilities
- Detail oriented and highly organized in managing accounts
- Sales management
- Sales training
- Account management
- Data analytics
- Sales strategy development
Accomplishments
- Supervised team of 8 staff members.
- Collaborated with team of 20 in the development of Epicor/P21 Software training and implementation.
Languages
Spanish
Professional Working
Timeline
Sales Support Manager
Southern Carlson
01.2015 - Current
Education Solution Specialist/Certified Trainer
A+ Interactive Tech
04.2011 - 09.2014
Education Solutions Specialist
SMART Technologies
12.2009 - 02.2011
District Manager
Bright Futures Learning
07.2006 - 03.2009
BS - Business Administration
Sacramento State University