Mentored and trained new team members, fostering a supportive and collaborative work environment.
Optimized staff scheduling practices, ensuring adequate coverage during busy periods without compromising employee satisfaction.
Increased sales revenues by implementing innovative merchandising strategies and attractive product displays.
Collaborated with other boutique leaders across the region for best practice sharing, driving overall improvements within our location''s performance metrics.
Identified underperforming products or categories within the store's offering and devised strategic efforts to boost sales performance effectively.
Evaluated team members' performance regularly by providing constructive feedback and implementing necessary coaching or development plans to optimize their potential.
Key-holder
Movado Company Store
City Of Commerce, CA
12.2021 - 10.2022
Mentored, coached and trained staff to achieve personal goals by conducting sessions on product knowledge and sales techniques.
Assisted in the analysis of Store Sales and maximizing productivity.
Monitored and examined all aspects of inventory processes.
Conducted regular audits of inventory levels to identify discrepancies or potential issues in stock management processes efficiently.
Ensure transfer cut-off dates were adhered to
Conducted personalized adjustments to watches according to customer.
Anticipated customer needs and provided them with high quality service to ensure customer satisfaction.
Cultivated and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening for long-term loyalty and increased sales.
Oversaw store operations by managing daily cash handling procedures and ensuring accuracy in transactions.
Behavioral Interventionist
Behavior Guidance Group
Los Angeles, CA
04.2021 - 12.2021
Provide 1:1 therapy to children on the spectrum using Applied Behavioral Analysis techniques.
Developed strong rapport with students through active listening and empathetic understanding, fostering trust and open communication channels.
Ability to maintain a calm and effective environment during a stressful situation with a positive attitude.
Partnered with parents and staff to create consistent routines and expectations across home and school settings, reinforcing desired behaviors more effectively.
Maintained accurate records of student progress and communicated findings to relevant stakeholders, facilitating informed decision-making processes.
Improved behaviors through modeling, role-playing and other effective strategies.
Key-holder
Boot Barn
Torrance, CA
10.2020 - 12.2021
Maintained a clean and organized inventory.
Actively stayed informed about latest sale offerings and loyalty programs.
Cross-trained new and seasonal associates to contribute to store's positive culture.
Adhere to all policy and procedures with operational excellence and loss prevention.
Meticulously handled POS system transactions.
Opened and closed the store which included counting the cash drawer and depositing money to the bank.
Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Behavioral Interventionist
California Psychcare, Inc
Riverside, CA
05.2019 - 05.2020
Implemented in-home based intervention using ABA model for children diagnosed with Autism.
Collected and tracked client data for program development.
Provided effective lesson plans to encourage positive behavior.
Student Tutoring
10.2013 - 06.2018
Planned, evaluated and revised course content
Assisted the students in improving academic achievement by meeting with them regularly
Worked with students to develop a plan that fit individually
Communicated with teachers and staff
Created mock-exams to further help and develop students' proficiency.
Education
Certificate - Additive Manufacturing For Design And Production
Massachusetts Institute of Technology
MIT XPro
08.2023
Bachelor of Arts - Anthropology
University Of California, Riverside
Riverside, CA
06.2020
High School Diploma -
Lennox Math Science And Technology Academy
Lennox, CA
06.2016
Skills
Bilingual
Goal-Driven
Problem Solving
Team Oriented
Creative Thinking
Attention to Detail
Merchandise Presentation
Positive Customer Engagement
Timeline
Boutique Team Leader
Francesca's Operations Inc.
10.2022 - Current
Key-holder
Movado Company Store
12.2021 - 10.2022
Behavioral Interventionist
Behavior Guidance Group
04.2021 - 12.2021
Key-holder
Boot Barn
10.2020 - 12.2021
Behavioral Interventionist
California Psychcare, Inc
05.2019 - 05.2020
Student Tutoring
10.2013 - 06.2018
Certificate - Additive Manufacturing For Design And Production