Gabriella Toro
Summary
Proven leader in driving sales and team development at Francesca's Collections, adept in store operations and team management. Leveraged marketing strategies and bilingual skills to foster positive customer engagement, achieving significant growth in repeat clientele. Excelled in coaching, mentoring, and business development, consistently exceeding customer expectations without focusing on mundane tasks.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Boutique Team Leader
Francesca's Collections
03.2021 - Current
- Drive business results by maximizing daily sales plans, managing expenses, and
improving metrics through sales floor leadership, execution of francesca's® training programs, and continuous coaching on and off the sales floor - Attract, recruit, and retain team members who are guest focused with the ability to drive sales
- Reinforce a proactive guest-centric selling culture
- Prepare the team to balance the guest experience with necessary operational tasks
- Develop visual decision-making skills utilizing our provided graphic standards
- Schedule team members to deliver a high level of service and maximize sales potential
- Protect the physical assets of the boutique by conducting weekly audits and an annual
physical inventory
Multi Boutique Team Leader
Francesca's Collections
01.2024 - 04.2024
- Oversee and managed multiple boutiques at a time
- Implemented successful sales promotions, leading to significant growth in repeat clientele.
- Coordinated special events and brand collaborations, increasing store visibility within the local community.
- Mentored and trained new team members, fostering a supportive and collaborative work environment.
- Identified underperforming products or categories within the store''s offering and devised strategic markdowns or promotional efforts to boost sales performance effectively.
- Collaborated with other boutique leaders across the region for best practice sharing, driving overall improvements within our location''s performance metrics.
- Collected and analyzed KPI information to track trends and make proactive changes to business operations plans.
Assistant Team Leader
Francesca's Collections
07.2019 - 03.2021
- Monitored team productivity and provided regular progress reports to senior management, highlighting areas for improvement.
- Worked with customer service representatives to handle escalated customer issues.
- Managed team workload to reach targets for specific tasks.
- Supported hiring efforts by participating in interviews and evaluating candidate qualifications for open positions within the team.
Sales Associate
Francesca's Collections
02.2019 - 07.2019
Student Peer Advisor
University Of Kansas
05.2016 - 05.2017
- Participated in regular professional development workshops to stay informed about best practices in advising and mentorship strategies.
- Cultivated a supportive and inclusive advising environment by actively promoting diversity and inclusion initiatives within the program.
- Evaluated program effectiveness by collecting feedback from students and adjusting services accordingly to better meet their needs.
- Conducted informative presentations for incoming students during orientation sessions, ensuring a smooth transition into the college environment.
Education
University of Kansas
Lawrence, KSSkills
- Team Management
- Store operations
- Coaching and Mentoring
- Marketing strategy
- Business Development
- Team Leadership
- Positive Customer Engagement
- Product Knowledge
- Bilingual (Spanish)
- Exceeding Customer Expectations
- Sales and Promotions
Accomplishments
- Recruited, Trained and Developed leads from internal promotes to Store Management
- Recovered metrics in poorly performing stores to avoid closure
- Coordinated and hosted private events with university organizations
- Completed a total of 7 inventories for multiple stores in the past 5 years
- Opened and closed boutiques
- Traveled throughout the district in support of coverage, training, and development
Certification
District Trainer Boutique Team Leader Certificate
Languages
Spanish
Timeline
Multi Boutique Team Leader
Francesca's Collections
01.2024 - 04.2024
Boutique Team Leader
Francesca's Collections
03.2021 - Current
Assistant Team Leader
Francesca's Collections
07.2019 - 03.2021
Sales Associate
Francesca's Collections
02.2019 - 07.2019
Student Peer Advisor
University Of Kansas
05.2016 - 05.2017
University of Kansas
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