Ronald Bilbrey
Starbucks
Goodlettsville
11
years of professional experience
Dynamic manager with extensive experience at Starbucks, excelling in team leadership and operations management. Proven track record in enhancing customer satisfaction and reducing turnover through effective staff training and development. Skilled in analyzing sales data to drive strategic decisions, optimizing inventory management, and fostering a collaborative work environment.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Work History
Manager
4 Years 3 Months- Managed daily operations, ensuring high-quality customer service and efficient workflow execution.
- Trained and developed staff on coffee preparation techniques and customer engagement strategies.
- Implemented inventory management processes to optimize product availability and minimize waste.
- Led team meetings to communicate goals, share updates, and foster a collaborative environment.
- Monitored compliance with health and safety regulations, maintaining a safe work environment for all employees.
- Analyzed sales data to identify trends, inform staffing decisions, and adjust operational strategies accordingly.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Enhanced operational efficiency through process improvements and staff performance assessments.
Shift Supervisor
2 Years 7 Months- Supervised daily operations to ensure efficient workflow and high-quality service standards.
- Trained and mentored team members on product knowledge and customer service excellence.
- Implemented inventory management processes to optimize stock levels and reduce waste.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Conducted regular performance evaluations, providing constructive feedback to improve staff productivity.
- Analyzed sales trends to inform promotional strategies and improve store performance metrics.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Barista
4 Years- Delivered exceptional customer service by efficiently managing orders and addressing customer inquiries.
- Operated espresso machines and brewing equipment to prepare high-quality beverages consistently.
- Maintained cleanliness and organization of workspace, ensuring compliance with health and safety standards.
- Assisted in training new baristas on beverage preparation techniques and company policies.
- Collaborated with team members to meet peak demand periods, enhancing overall store efficiency.
Education
Certificate in Mechanical Drafting - Mechanical Drafting
Skills
Customer service
Team leadership
Time management
Decision-making
Verbal and written communication
Complex Problem-solving
Staff training and development
Documentation and reporting
Relationship building
Operations management
Project planning
Performance management
Staff development
Shift scheduling
Schedule preparation
Sales management
Accomplishments
- Ran the highest volume store in the district in East Nashville
- Opened a new store in Madison, TN
- Trained and promoted Assistant Managers
- Led the top store in the district (currently) based on metrics
- Currently in the top 1400 top performing stores out of 11,000
Timeline
Manager
Starbucks
05.2022 - CurrentRead More
Shift Supervisor
Starbucks
09.2019 - 04.2022Read More
Barista
Starbucks
09.2015 - 09.2019Read More
Tennessee College of Applied Technology
Certificate in Mechanical Drafting from Mechanical Drafting
Read More