Adamitcheley Francis
Brooklyn,NY
Summary
Communicative Service Advocate with the belief that the customer is always right. Committed to ensuring each customer has a pleasant experience and is satisfied with the products and services that were paid for. Courteous and warm with exceptional personal and customer service talents. Adept at troubleshooting problems with customers professionally and emphatically. Demonstrated to quickly learn and effectively apply new knowledge and skills.
Overview
3
3
years of professional experience
Work History
Service Advocate
Target
Brooklyn, NY
08.2023 - Current
- Supported team members, fostering collaborative and productive work environment.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Enhanced client retention through exceptional service delivery and proactive communication.
- Demonstrated empathy and active listening skills when dealing with frustrated customers, diffusing tense situations effectively.
- Exceeded performance metrics consistently by prioritizing tasks effectively and efficiently.
Retail Associate
Bobby's Department Store
Brooklyn, NY
10.2022 - 06.2023
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Answered questions about store policies and addressed customer concerns.
Server
McDonald's
Brooklyn, NY
12.2021 - 05.2022
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Supported needs of 100+ person wait staff who attended to specific needs of countless customers daily for fast food restaurant with social relevancy and intentionality.
Education
Associate of Applied Science - Computer Science
Kingsborough Community College of The City University of New York
Brooklyn, NY06.2026
High School Diploma -
Medgar Evers College Preparatory School
Brooklyn, NY06.2023
Skills
- Customer service background
- Complaint Handling
- Decision-making skills
- Verbal and written communication
- Complex Problem-Solving
- Haitian-Creole Fluency
- Supervisory Experience
Languages
Haitian-Creole
Native or Bilingual
French
Professional Working
Timeline
Service Advocate
Target
08.2023 - Current
Retail Associate
Bobby's Department Store
10.2022 - 06.2023
Server
McDonald's
12.2021 - 05.2022
Associate of Applied Science - Computer Science
Kingsborough Community College of The City University of New York
High School Diploma -
Medgar Evers College Preparatory School