Jennifer Novas Frias
Charlotte ,NC
Summary
Punctual Delivery Driver offering Four years of experience distributing products, documents and packages to customers. Versed in safely loading and unloading parcels, completing logs and collecting appropriate payments. Familiar with GPS system operations paired with outstanding driving record. Service-oriented delivery professional with demonstrated record of road safety and clean driving history. Familiar with logging daily activities, coordinating customer paperwork and collecting payment. Plans and manages efficient routes to maximize deliveries and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Service Advocate
Target
Charlotte, NC
05.2024 - Current
- Developed relationships with customers through proactive outreach efforts.
- Handled customer complaints in a professional manner, escalating as necessary to ensure resolution.
- Developed strategies for improving overall efficiency of the department's workflow.
- Assisted customers in resolving service issues by troubleshooting technical problems.
- Provided training support for new staff members on company policies and procedures related to service delivery.
- Provided advice to customers on product features, benefits and usage.
- Ensured all service requests were completed within established timelines while meeting quality standards.
- Prepared solutions to ensure customer retention.
- Built customer loyalty and strength by finding solutions to customers needs.
Delivery Driver
Amazon
Charlotte, NC
09.2019 - Current
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Kept accurate logs of all deliveries and trips.
- Responded promptly to emergency situations involving vehicles or personnel on the roadways.
- Inspected vehicles' condition, supplies and equipment before and after trips
- Processed shipment documents neatly and efficiently for each load.
- Ensured accurate completion of all paperwork associated with deliveries.
- Verified accuracy of items loaded onto truck against shipping documents.
- Checked tires for proper inflation before leaving on each route.
Server
El Fogon
Gastonia, NC
01.2020 - 01.2021
- Presented menus and answered questions regarding items.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Cleaned tables and chairs to prepare dining area for next customers.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Stocked service areas with supplies during slow periods.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Prepared checks, itemizing total meal costs and taxes.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Trained new employees to perform duties.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Set up tables in between patrons to reduce wait times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Maintained records of transactions made during shift as required by law or company policy.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Greeted guests and provided menus.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Monitored dining room for cleanliness and proper set-up at all times.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Assisted in training new servers.
- Provided excellent customer service to ensure satisfaction.
- Accurately recorded orders on cash register and point-of-sale system.
- Garnished dishes and beverages to serve visually appealing menu items.
- Stayed informed about daily specials, new menu items, promotions.
Cashier Trainer
McDonald's
Gastonia, NC
03.2011 - 08.2015
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Delegated work to staff, setting priorities and goals.
- Managed six employees.
- Organized one-on-one coaching sessions with cashiers who needed extra help understanding certain concepts or procedures.
- Built lasting client relationships by organizing and planning sales events.
- Conducted regular audits of cash registers to ensure accuracy of transactions.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Provided feedback to cashiers on their performance, both verbally and through written evaluations.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Monitored cashier performance by observing employees' interactions with customers during shifts.
- Understood and followed oral and written directions.
- Delivered products to customer locations on time.
Server
Passion Grill
Gastonia, NC
01.2014 - 12.2014
- Presented menus and answered questions regarding items.
- Cleaned tables and chairs to prepare dining area for next customers.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Prepared checks, itemizing total meal costs and taxes.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Set up tables in between patrons to reduce wait times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Greeted guests and provided menus.
- Assisted in training new servers.
- Informed customers of daily specials and signature menu items.
- Checked food before serving it to customers.
- Served food and beverages to patrons and confirmed complete orders.
- Addressed complaints to kitchen staff and served replacement items.
Interpreter
Bradley Chiropractic Center
Gastonia, NC
10.2012 - 12.2012
- Developed cultural competency skills through ongoing education in cross-cultural communication techniques.
- Delivered real-time, accurate oral translations and interpretations for clients.
- Interpreted verbal conversations between individuals with limited English proficiency.
Education
High School Diploma -
FogonAshbrook High School
Gastonia, NC06-2014
Skills
- Product Promotion
- Dispatch Communication
- Equipment Operation
- Goods Transport
- Mileage Tracking
- Personal service background
- Customer service background
- Complaint Handling
- Decision-making skills
- Complex Problem-Solving
Affiliations
- One of my recent passions is baking at home and working out.
- Spending time with the Family.
Languages
English
Full Professional
Spanish
Professional
Timeline
Service Advocate
Target
05.2024 - Current
Server
El Fogon
01.2020 - 01.2021
Delivery Driver
Amazon
09.2019 - Current
Server
Passion Grill
01.2014 - 12.2014
Interpreter
Bradley Chiropractic Center
10.2012 - 12.2012
Cashier Trainer
McDonald's
03.2011 - 08.2015
High School Diploma -
FogonAshbrook High School