Adam N. Conceicao
Summary
Accomplished security and guest service professional with a proven track record at Target, enhancing safety and guest satisfaction through proactive incident response and exceptional guest interaction. Skilled in operations management and training development, I've fostered a security-conscious culture and improved team efficiency. My expertise lies in blending professionalism with problem-solving abilities to deliver top-tier results.
Overview
4
4
years of professional experience
Work History
Target Security Specialist
Target
08.2020 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Collaborated with local law enforcement agencies to establish strong relationships, increasing the effectiveness of joint responses to incidents.
- Detected potential threats proactively through regular monitoring of surveillance systems and analyzing incident reports.
- Performed regular audits of existing security measures, identifying areas for improvement and recommending changes accordingly.
- Cultivated a security-conscious company culture by fostering open communication about potential risks and encouraging staff to be vigilant in reporting suspicious activities or concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Examined doors, windows and gates to verify security.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
Guest Service Advocate
Target
05.2020 - Current
- Assisted in training new team members, providing guidance and support to ensure their success in the Guest Services Cashier role.
- Assisted guests with inquiries or concerns, resolving issues quickly to ensure satisfaction.
- Maintained strict adherence to cash handling procedures, resulting in zero discrepancies during audits and spot checks.
- Processed returns and exchanges in accordance with company policies, maintaining customer trust and loyalty.
- Upheld company standards for appearance, conduct, and performance while representing the brand during interactions with guests.
- Addressed guest complaints professionally and empathetically, negotiating solutions that protected both company interests and guest satisfaction.
- Cross trained in various areas within the organization so as to provide coverage during staff shortages or peak periods.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Bachelor of Arts - Crime And Justice
University of Massachusetts - Dartmouth
North Dartmouth, MA05.2025
High School Diploma -
Seekonk High School
Seekonk, MA06.2021
Skills
- Guest Interaction
- Incident Response
- Professionalism
- Problem-solving abilities
- Training and Development
- Operations Management
Volunteer for the American Red Cross
I have been volunteering at the American Red Cross in Dedham MA for the past three months. My duties include delivering blood to hospitals and blood banks throughout MA, NH, RI, ME and VT. i enjoy volunteer work because it gives me an opportunity to give back to my community and help others in need.
Additional Information
I volunteer for the Boy Scouts of America's annual Scouting for Food drive. In November, we collect food from Seekonk residents and deliver the donations to Doorways Food Pantry in Seekonk, MA. We sort the donations and stock the shelves. Last year, we collected eight tons of food supporting residents in need.
Timeline
Target Security Specialist
Target
08.2020 - Current
Guest Service Advocate
Target
05.2020 - Current
Bachelor of Arts - Crime And Justice
University of Massachusetts - Dartmouth
High School Diploma -
Seekonk High School