Adams Olanshile
Vitebsk,Belarus
Summary
Resourceful professional in administrative management, known for high productivity and efficient task completion. Possess specialized skills in workflow coordination, staff supervision, and process improvement. Excel in communication, leadership, and problem-solving to enhance team performance, and achieve organizational goals.
Overview
2
2
years of professional experience
11
11
years of post-secondary education
Work History
Customer service Team Lead (Belarus)
Yellow Card Financials
06.2022 - 03.2023
- Directly responsible for training and providing managerial support for the weekend team members, assisting with resolving technical resolution complaints, and providing answers to team members' gray areas.
- Implemented training sessions to enhance product knowledge among staff.
- Assigning tickets and ensuring the team meets the daily/hourly conversation targets.
- Documenting team member performance on our data-point platform.
- Collaborated with management to refine service processes and protocols.
- 4. Organizing and recommending improvement programs to ensure team members' optimal performance.
Customer care representative (Belarus)
Yellow Card Financials
04.2021 - 06.2022
- Email support: served over 7,000 customers with demonstrated results, operating in high-volume environments, and performing escalations and resolution measures that aid in the timely and satisfactory resolution of customers' issues.
- Live chat: interacted with the customer in real time to address their complaint and ensure speedy ticket escalation, follow-up, and resolution.
- Utilized CRM software to track customer issues and follow up on resolutions.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Head of Brand Ambassadors (Nigeria)
Yellow Card Financial
09.2020 - 06.2021
- Assisted in organizing promotional events to enhance brand visibility.
- Collaborated with marketing teams to develop effective outreach strategies.
- Promoted positive company image through superior customer service experiences.
- Introduced sales, promotions and other brand initiatives to gain customer loyalty.
- Attended trade shows, conferences, and other marketing events as a representative of the company.
- Created content such as videos, blogs, and articles highlighting the company's offerings.
Education
LL.B - Jurisprudence
Vitebsk State University P.M Masherova
Belarus 03.2023 - 06.2025
LL.B (Transfered and Completed at VSU) - Jurisprudence
Belarusian State Agricultural Academy
Belarus 11.2021 - 02.2023
Russian Language Profficiency - Russian Language
Belarusian State Agricultural Academy
04.2021 - 11.2021
SSCE -
Aldamak Nouran Secondary School
Ajah, Lagos 02.2006 - 06.2013
Skills
- Legal research
- Public speaking
- Company branding
- Training development aptitude
- CRM software expertise
- Problem-solving skills
Languages
- English
- Russian
Personal Information
Nationality: Nigerian
Affiliations
- Participated in various Moot and Trial Court sessions
- Interned at he Vitebsk State, Pervomaiskiy district Court
- Participated in several Belarusian Republican Youth Union
- Dedicated member of the Law Students Society, Vitebsk State University
Languages
English
Native/ Bilingual
Russian
Professional
Yoruba
Native/ Bilingual
Permanent Residency (other than Native)
Republic of Belarus
References
References available upon request.
Timeline
LL.B - Jurisprudence
Vitebsk State University P.M Masherova
03.2023 - 06.2025
Customer service Team Lead (Belarus)
Yellow Card Financials
06.2022 - 03.2023
LL.B (Transfered and Completed at VSU) - Jurisprudence
Belarusian State Agricultural Academy
11.2021 - 02.2023
Russian Language Profficiency - Russian Language
Belarusian State Agricultural Academy
04.2021 - 11.2021
Customer care representative (Belarus)
Yellow Card Financials
04.2021 - 06.2022
Head of Brand Ambassadors (Nigeria)
Yellow Card Financial
09.2020 - 06.2021
SSCE -
Aldamak Nouran Secondary School
02.2006 - 06.2013