Adan Becerra
Fort Worth,TX
Summary
Highly experienced sales and customer service known for exemplary team-building. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth. Commit fully and am always eager to continue learning, growing, and to be as efficient as possible.
Overview
11
11
years of professional experience
Work History
Salesperson
Sleep Number
Fort Worth, TX
05.2021 - Current
- Worked to build relationships with customers and built potential for additional sales.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Informed customers of current store promotions to encourage additional sales purchases.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Asked open-ended questions and listened to determine needs and assisted customers in selecting appropriate merchandise.
- Improved customer service and telecommunication skills to build lasting relationships.
- Logged reports, expenses, receipts and sales documents into digital database.
- Developed and grew leads through repeat business and customer referrals.
- Make minimum 20 calls per day.
Assistant Manager
Tempur-Pedic
Dallas, TX
03.2019 - 05.2021
- Provide excellent customer service
- Conduct inventory
- Marketing strategies
- Receive inventory
- Handle customer issues and find appropriate resolution to benefit customer and store
- Help train colleagues
- Assist managers/team leads from other stores
- Build rapport with customers
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Manager/Producer
Farmers Insurance
Grand Prairie, TX
02.2018 - 03.2019
- Sold auto, home, life and other various insurance products to individuals and affinity groups using consultative selling techniques.
- Monthly quota goals
- Built customer bonds
- Interviewed and trained new employees
- Field marketing to increase clientele
- Provided detailed information about company insurance products.
- Provided information on features, policies and relative advantages to promote insurance packages.
- Set up policies and completed all documentation.
- Worked in high-volume, competitive sales environment.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
Insurance Adjuster/Trainer
The Best IRS
Irving, TX
02.2016 - 02.2018
- Examined claims forms and other records to determine insurance coverage.
- Reviewed police reports, medical treatment records and physical property damage to determine extent of liability.
- Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
- Issued payments
- Promoted to trainer
- Trained and assisted adjusters on difficult situations/claims
Education
Associate of Arts - Mathematics
Tarrant County College District
Fort Worth, TXCertificate -
The Adjuster School
Dallas, TX03.2015
Skills
- Bilingual in Spanish
- Motivated to Learn
- Organized
- Fast Learner
- Team Player
- Goal Driven
- Prioritizing Workflows
- Cross-Selling Products and Services
- Effective Communicator
- Customer Understanding
- Operational Efficiency
- Calming Strategies
- Professional Networking
- Client Rapport-Building
- Creative Solutions
- Consultative Selling Techniques
Timeline
Salesperson
Sleep Number
05.2021 - Current
Assistant Manager
Tempur-Pedic
03.2019 - 05.2021
Manager/Producer
Farmers Insurance
02.2018 - 03.2019
Insurance Adjuster/Trainer
The Best IRS
02.2016 - 02.2018
Associate of Arts - Mathematics
Tarrant County College District
Certificate -
The Adjuster School
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