Hi, I’m
Adan Maya
Alpine,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
12
years of professional experience
Work History
Intercon Security
Security Officer
11.2021 - 09.2025
Job overview
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Allied Universal Security Services
Security Officer
09.2018 - 09.2021
Job overview
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Responded quickly to emergency situations to assess and deflect issues.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
G4S Secure Solutions
Security Officer
11.2017 - 08.2018
Job overview
- Checked and verified photo identification prior to granting facility access.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Ross Dress for Less
Loss Prevention Officer
10.2015 - 09.2017
Job overview
- Supported audits, shortage control initiatives, apprehensions, and disposition by preparing and reviewing associated paperwork.
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
- Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible, and directing shoppers to safety.
Mcdonalds
Manager
09.2013 - 10.2015
Job overview
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
Education
San Diego City CollegeSan Diego, CA
High School Diploma
Skills
- Report writing
- Conflict resolution techniques
- Superior customer service
- FLUENT IN Spanish and English
- Detail-oriented
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Security Officer
Intercon Security
11.2021 - 09.2025
Security Officer
Allied Universal Security Services
09.2018 - 09.2021
Security Officer
G4S Secure Solutions
11.2017 - 08.2018
Loss Prevention Officer
Ross Dress for Less
10.2015 - 09.2017
Manager
Mcdonalds
09.2013 - 10.2015
San Diego City College
High School Diploma