ADANA O. HARMS
Stonefort,IL
Summary
Dynamic professional with exceptional verbal and written communication skills, recognized for a personable and friendly demeanor. A fast learner who thrives in advancing roles, with a proven track record as a trainer and mentor. Highly adept at delivering outstanding customer service in diverse environments, complemented by strong organizational skills and meticulous attention to detail. Proficient in Microsoft Word, Excel, PowerPoint, Outlook, and Google Suite, with the ability to execute tasks independently and efficiently.
Overview
2026
2026
years of professional experience
Work History
Executive Scheduler
Specialized Schedulers
11.2022 - 02.2026
- Manage and maintain executive calendars, including scheduling meetings, appointments, and events
- Coordinate meetings across multiple time zones
- Prioritize scheduling requests based on urgency and business needs
- Utilize CRM software for accurate meeting and appointment records
- Averaged over 100 outbound calls and emails weekly
Title Clerk
Title Pro
2020 - 2022
- Review deeds, mortgages, contracts, and other real estate documents for accuracy and completeness
- Prepare and process title commitments, closing documents, and title policies
- Maintain accurate records of title transactions and files
- Resolve title defects or discrepancies prior to closing
- Assist in scheduling closings and preparing closing packages
- Record documents with county or municipal offices
- Provide customer support by answering questions related to title and closing processes
Member Services Representative
Siu Credit Union
01.2019 - 10.2019
- Build and maintain strong relationships with new and existing clients
- Identify client financial needs and recommend appropriate banking and lending solutions
- Originate, evaluate, and process loan applications (consumer, mortgage, and/or commercial)
- Coordinate with underwriting, processing, and closing teams
- Open/close personal and commercial accounts
- Assist with online banking
Teller/Relationship Banker
Peoples National Bank
10.2014 - 10.2017
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Opened/closed business and personal accounts
Senior Teller, Teller Mentor, Relationship Banker
BB&T
10.2008 - 05.2014
- Assisted customers with setting up or closing accounts, and signing up for new services.
- Answered phone and email inquiries on banking products.
- Coached and trained new bank tellers.
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Education
Microsoft Excel Professional Certificate -
Microsoft
Remote04-2026
Administrative Assistant Certificate -
Penn Foster
Remote04-2023
Associate of Arts - Education
West KY Community And Technical College
Paducah, KY12.2005
Skills
- Adapted skills from various POS, Banking, and Title programs
- Skilled with office equipment such as copiers, scanners, faxes, typewriters, and other equipment
- Proficient with telephone systems, answering and transferring calls professionally
- Proficient with typing and data entry
- Skilled in using multiple different platforms to research data, make calls, and craft appointment request emails
- Experienced in CRM software, specifically Salesforce
- Proficient in appointment setting and reservation requests
- Managed time efficiently in a work from home environment
- Provided excellent customer service and client satisfaction
- Proficient with Google Suite and Microsoft Office
Timeline
Executive Scheduler
Specialized Schedulers
11.2022 - 02.2026
Member Services Representative
Siu Credit Union
01.2019 - 10.2019
Teller/Relationship Banker
Peoples National Bank
10.2014 - 10.2017
Senior Teller, Teller Mentor, Relationship Banker
BB&T
10.2008 - 05.2014
Title Clerk
Title Pro
2020 - 2022
Microsoft Excel Professional Certificate -
Microsoft
Administrative Assistant Certificate -
Penn Foster
Associate of Arts - Education
West KY Community And Technical College