Adanela Guerrero Marchena

• Lead and supervise housekeeping team to maintain luxury-level cleanliness standards
• Conduct room inspections and ensure compliance with brand quality expectations
• Train, coach, and mentor new employees
• Manage daily schedules, staffing, and productivity
• Handle guest concerns and resolve service issues promptly
• Coordinate with front desk and maintenance to optimize room readiness
• Improve team efficiency and guest satisfaction scores
• Ensured quality standards across rooms and public areas

• Coordinate interpretation and translation services for international clients
• Schedule and manage assignments for language associates
• Ensure timely service delivery and resolve operational issues
• Maintain documentation and collaborate with internal teams

• Delivered high-end service in a luxury resort environment
• • Upsold menu items to increase revenue
• • Maintained excellent guest feedback

• Supervised 15+ housekeeping associates

• Ensured 100+ rooms met quality standards daily

• Reduced room turnaround time and improved operational efficiency

• Managed scheduling, training, and inventory

• Resolved guest concerns and increased satisfaction scores

Retail Sales Associate | Hostess | Medical Scheduler | Matching Specialist.

High-volume customer service, troubleshooting, and relationship management