Adanet Egues Iser
Miami,FL
Summary
Goal-oriented Graphic Design dedicated to high levels of customer satisfaction and meeting aggressive business goals. Creative and skilled with specialized knowledge in information processing and application of new technology.
Overview
14
14
years of professional experience
Work History
Customer Service Sales Representative
AT&T
Miami, Florida
03.2022 - Current
- Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
- Processed orders, forms, applications, and requests.
- Assisted customers with navigating website for product selection purposes.
- Suggested additional products or services that may benefit the customer's needs.
- Collaborated with other departments to ensure efficient resolution of customer problems.
- Ensured compliance with all applicable laws and regulations related to the sale of goods or services.
- Built and maintained knowledge of evolving product and service offerings to promote additional sales to existing customers.
- Generated quotes, processed payments and documented customer communications.
- Reduced process lags by training employees on best practices and protocols.
Call Center Representative
Aran Eye Associates
Miami, FL
10.2017 - 02.2022
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Processed customer account changes using NextGen.
- Accurately documented calls and caller information in NextGen EHR software and made updates to data as needed.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Cashier
Sears
Miami, FL
10.2015 - 05.2017
- Enter data and information of the clients and transactions in the system Process information from credit Make and receive phone calls about customer information Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Greet customers entering establishments.
- Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
- Supervise others and provide on-the-job training.
- Keep periodic balance sheets of amounts and numbers of transactions.
Cashier
Old Navy
Miami, FL
10.2014 - 10.2015
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Issue receipts, refunds, credits, or change due to customers.
- Assist customers by providing information and resolving their complaints.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Answer customers' questions, and provide information on procedures or policies.
Graphic Designer
Historic City Center
Havana, Havana
09.2010 - 02.2014
- Create two-dimensional and three-dimensional images depicting objects in motion or illustrating a process, using computer animation or modeling programs.
- Design complex graphics and animation, using independent judgment, creativity, and computer equipment.
- Script, plan, and create animated narrative sequences under tight deadlines, using computer software and hand drawing techniques.
- Participate in design and production of multimedia campaigns, handling budgeting and scheduling, and assisting with such responsibilities as production coordination, background design and progress tracking.
- Develop briefings, brochures, multimedia presentations, web pages, promotional products, technical illustrations, and computer artwork for use in products, technical manuals, literature, newsletters and slide shows.
Education
Bachelor of Arts - Graphic Design and Computer Science
Fernando Aguado
2010
Associate of Arts - Graphic Design
Manzana de Gomez
2008
Associate of Science - Graphic Design
Miami Dade College
Miami, FLSkills
- Analytical Abilities
- Product and Service Information
- Branding Strategies
- Business Development Understanding
- Graphic Design
- Logo Creation
- Graphics Software
- Consumer Product Development
- Client Communication
- Problem-Solving Skills
- Complaint Resolution
- Scheduling
- Answering Questions
- Call Documentation Skills
References
References Available Upon Request
Languages
Fluent in Spanish with writing and
and an analytical thinker speaking in English
Timeline
Customer Service Sales Representative
AT&T
03.2022 - Current
Call Center Representative
Aran Eye Associates
10.2017 - 02.2022
Cashier
Sears
10.2015 - 05.2017
Cashier
Old Navy
10.2014 - 10.2015
Graphic Designer
Historic City Center
09.2010 - 02.2014
Bachelor of Arts - Graphic Design and Computer Science
Fernando Aguado
Associate of Arts - Graphic Design
Manzana de Gomez
Associate of Science - Graphic Design
Miami Dade College