Adan Josue Matarrita Fonseca
San Jose
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Being able to developed skills to improve qualifications and at the same time getting more experience, focused on the improvement that is needed to be successful.
Overview
11
11
years of professional experience
Work History
Concentrix Corporation
Back Office agent, Customer Service Representative
Costa Rica , San Jose
2023.10 - Current
- Reviewed legal materials for compliance to correct issues.
- Managing bankruptcy accounts by checking the status of their debts.
- Set up and activated customer accounts.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Input information regarding fraud investigations into detailed reports for submission to clients.
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
- Being able to solve customer situations and account restrictions.
English Tutor
Professional Executive Services
Costa Rica , San Jose
2020.01 - 2024.08
- Utilized listening and questioning strategies to diagnose student needs and monitor progress.
- Helped students review and understand previous lessons to make connection with new lesson.
- Worked closely with students to help develop math and essay writing skills.
Registro Nacional De La Propiedad
Customer Service Rep
Costa Rica , San Jose
2015.05 - 2023.08
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
Sykes Corporation
Customer Service Rep
Costa Rica , San Jose
2013.07 - 2014.06
- Set up and activated customer accounts.
- Taking calls being able to solve customer needs.
Education
Bachelor of Law
Universidad San Jose
San Jose Costa Rica2018-01
GED -
INA Headquarter, Certificate in English Advanced
San Jose Costa Rica2012-01
High School Diploma -
Liceo Castro Madriz
San Jose Costa Rica2011-12
Some College (No Degree) - Certificates, Word, Excel, Power Point, Access
Computer Skills Certificate
INA HeadquarterSkills
- Creative and Critical Thinking
- Client Representation and Advisement
- Positive and professional
- Microsoft Excel
- Team Development
- Customer Service
- Active Listening
Timeline
Concentrix Corporation
Back Office agent, Customer Service Representative
2023.10 - Current
English Tutor
Professional Executive Services
2020.01 - 2024.08
Registro Nacional De La Propiedad
Customer Service Rep
2015.05 - 2023.08
Sykes Corporation
Customer Service Rep
2013.07 - 2014.06
Bachelor of Law
Universidad San Jose
GED -
INA Headquarter, Certificate in English Advanced
High School Diploma -
Liceo Castro Madriz
Some College (No Degree) - Certificates, Word, Excel, Power Point, Access
Computer Skills Certificate
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