Summary
Overview
Work History
Education
Skills
Timeline
Generic

Adanna Campbell

Raeford,NC

Summary

Resourceful and empathetic professional with a diverse background in education, customer service, and call center operations. Known for delivering exceptional support, fostering positive client relationships, and communicating clearly across diverse audiences. Experienced in managing high-volume inquiries, resolving complex issues, and adapting quickly to new technologies and workflows. Passionate about helping others, whether guiding students in the classroom or assisting customers with patience and precision, and seeking a role where strong interpersonal skills, problem-solving abilities, and a commitment to excellence can make a meaningful impact.

Overview

6
6
years of professional experience

Work History

Substitute Teacher, K-12

ESS
Fayetteville, North Carolina
02.2023 - Current
  • Provided classroom instruction across various subjects and grade levels.
  • Managed student behavior to maintain a focused learning environment.
  • Developed lesson plans aligned with school curriculum and objectives.
  • Instructed students on software applications and programming basics.
  • Integrated educational technology into the curriculum to facilitate student engagement.

Probation Parole Officer

North Caro Department of Adult Correction
Winston-Salem, North Carolina
07.2023 - 02.2024
  • Monitored compliance with probation and parole conditions for assigned individuals.
  • Conducted regular meetings to assess progress and address concerns of offenders.
  • Prepared detailed reports on offender behavior and compliance status for the court.
  • Collaborated with community resources to support the rehabilitation of supervised individuals.
  • Attended professional development seminars to stay up to date on current practices in the field.
  • Performed risk assessments on new offenders being considered for parole or probation placement.
  • Educated offenders about the consequences of violating the terms of their supervised release.

Call Center Representative

Sykes Call Center
Fayetteville, North Carolina
03.2020 - 12.2021
  • Managed high volumes of inbound customer inquiries effectively.
  • Resolved customer issues through active listening and problem-solving skills.
  • Provided real-time support to customers via online chat platform.
  • Monitored customer account status through online banking systems and databases.
  • Conducted financial analysis on customer needs and recommended appropriate banking solutions.

Office Assistant

Winston Salem State University
Winston-Salem, North Carolina
08.2019 - 02.2020
  • Supported staff with daily administrative tasks to enhance workflow efficiency.
  • Created reports and presentations using standard office software tools.
  • Welcomed visitors and ensured a professional front-office environment.
  • Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
  • Answered incoming calls in a professional manner and directed callers to the appropriate personnel.

Education

Bachelor of Arts - Criminal Justice

Winston-Salem State University
Winston-Salem, NC
05-2023

Skills

  • Student engagement
  • Curriculum development
  • Customer service
  • Adaptability
  • Active listening
  • Data entry
  • Office administration
  • Instructional technology
  • Analytical skills
  • Reporting and documenting
  • Technical support
  • Customer relationship management

Timeline

Probation Parole Officer

North Caro Department of Adult Correction
07.2023 - 02.2024

Substitute Teacher, K-12

ESS
02.2023 - Current

Call Center Representative

Sykes Call Center
03.2020 - 12.2021

Office Assistant

Winston Salem State University
08.2019 - 02.2020

Bachelor of Arts - Criminal Justice

Winston-Salem State University

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