Adanna Gamory
Brooklyn,New York
Summary
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Service Fee Supervisor
Catholic Charities Neighborhood Services
Brooklyn, NY
01.2022 - Current
- Supervised daily operations, ensuring compliance with organizational policies and procedures.
- Mentored staff, providing training on best practices and service delivery standards.
- Developed and implemented workflow improvements to enhance operational efficiency.
- Coordinated community outreach initiatives, fostering partnerships with local organizations.
- Conducted regular performance evaluations, promoting accountability and professional growth among team members.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Managed end-to-end billing cycle, ensuring timely invoicing and collections while maintaining high accuracy standards.
- Researched and resolved billing discrepancies to enable accurate billing.
- Verified billing accounts with accounts receivable ledger and checked for payment posting.
- Collaborated with insurance providers to resolve discrepancies and expedite claim approvals.
- Maintained knowledge of insurance coverage benefit levels, eligibility systems and verification processes.
Account Specialist
Catholic Charities Neighborhood Services
Brooklyn, NY
11.2014 - 12.2021
- Executed Medicaid reconciliation processes to ensure accurate financial reporting.
- Managed Excel spreadsheet tracking denied claims for timely follow-up.
- Facilitated communication with insurance companies to resolve discrepancies.
- Streamlined claim processes to ensure accurate preparation, review, and electronic submission of MCO/Medicaid claims.
- Executed processing and posting of payments for approved claims, ensuring accuracy and timeliness.
- Conducted monthly analysis of accounts receivable to maintain compliance and investigate discrepancies in outstanding balances.
- Analyzed and restructured denied claims to optimize reimbursement outcomes.
Billing Coordinator
Catholic Charities Neighborhood Services
Brooklyn, NY
01.2014 - 10.2014
- Assisted clients in verifying insurance benefits and monthly eligibility. Supported clients in understanding their coverage options. Facilitated communication between clients and insurance providers.
- Analyzed weekly reports to optimize the flow of billable services.
- Coordinated the process of obtaining referrals and authorizations to streamline patient care procedures.
- Maintained accurate records of self-paying patients' outstanding balances to ensure financial clarity.
- Executed quality assurance reports to ensure accuracy of service entries.
- Managed patient account inquiries, providing exceptional service and resolving issues promptly.
- Analyzed billing discrepancies, implementing corrective measures to minimize errors in future submissions.
Administrative Secretary
Catholic Charities Neighborhood Services
Brooklyn, NY
05.2013 - 12.2014
- Supported office manager by executing administrative tasks and coordinating office operations.
- Managed phone operations and efficiently directed calls to relevant staff members.
- Facilitated intake process by providing new patients with necessary forms and documents.
- Processed payments and co-pays prior to service delivery.
- Managed daily scheduling and cancellation of intake appointments to optimize workflow.
- Oversaw office supplies inventory, ensuring timely replenishment of essential materials.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Case Management/ Internship
Goodwill Industries of Greater New York
Jamaica, NY
03.2012 - 11.2012
- Facilitated daily attendance tracking and HRA accountability through efficient document scanning.
- Achieved successful client placements by efficiently entering job referrals and posting targeted job leads.
- Executed clerical support, data entry, and customer service functions to enhance operational efficiency.
- Implemented structured Excel formats and organized spreadsheets to optimize daily operational efficiency.
- Supported case managers and job developers in organizing workshop and networking sessions.
Education
Associate Degree - Office Technology/Medical Billing And Coding
Long Island Business Institute
Flushing, Queens, New York02-2012
Skills
- Experienced with Microsoft Word and Excel
- Experience working with Medicare, Medicaid, and Managed Care
- Strong communication skills
- Effective multi-tasking under pressure
- Customer service
- Adaptability and flexibility
- Organizational skills
Certification
National Health Association Certified Billing and Coding Specialist
Timeline
Service Fee Supervisor
Catholic Charities Neighborhood Services
01.2022 - Current
Account Specialist
Catholic Charities Neighborhood Services
11.2014 - 12.2021
Billing Coordinator
Catholic Charities Neighborhood Services
01.2014 - 10.2014
Administrative Secretary
Catholic Charities Neighborhood Services
05.2013 - 12.2014
Case Management/ Internship
Goodwill Industries of Greater New York
03.2012 - 11.2012
Associate Degree - Office Technology/Medical Billing And Coding
Long Island Business Institute