Adanna Roberts Clarke
Brooklyn,USA
Summary
Aspiring Nurse with over 10 years of experience in customer service and team coordination, seeking to leverage extensive background in client care, administrative support, and medical terminology to transition into a nursing role. Committed to delivering high-quality care and efficient problem-solving.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Salon Head Assistant
Chris Chase Salon
10.2007 - 01.2024
- Recruited, trained, and supervised a team of over 25 salon assistants and receptionists, achieving a staff retention rate of 75%
- Coordinated weekly schedules and appointments, managed customer inquiries and complaints with high efficiency
- Oversaw inventory management and product development, liaising with distributors and sales representatives using Microsoft Excel
- Supported hairstylists in compliance with state laws and regulations, enhancing customer satisfaction and service quality
- Implemented effective resolutions to customer issues, demonstrating strong listening skills and adherence to company policies.
Hair Salon Assistant
Anagen Hair Studio
05.2002 - 06.2006
- Built and maintained strong client relationships, enhancing customer loyalty and repeat business
- Delivered comprehensive salon services including inventory management, bookkeeping, and front desk operations
- Ensured efficient transaction processing at checkout and managed daily banking activities.
Education
Phlebotomy & EKG Certification -
NY Medical Career Learning Center
BLS Certified -
American Heart Association
A.S. in Nursing (In Progress) -
Borough of Manhattan Community College
05.2024
Skills
- Effective Delegation
- Medical Terminology
- Fast Learner
- Time Management
- Multi-Line Phone System
- Verification
- Strong Problem Solver
- Documentation and Recordkeeping
- Records Management
- Schedule Coordination
Certification
- Basic Life Support (BLS), American Heart Association, 2021-01-01
- Phlebotomy & EKG, NY Medical Career Learning Center, 2021-01-01
Area Of Expertise
- Medical Terminology
- Administrative Proficiency
- Communication
- Clerical Skills
- Organization
- Verification
- Conflict Resolution
- Customer Service
- Scheduling
Timeline
Salon Head Assistant
Chris Chase Salon
10.2007 - 01.2024
Hair Salon Assistant
Anagen Hair Studio
05.2002 - 06.2006
Phlebotomy & EKG Certification -
NY Medical Career Learning Center
BLS Certified -
American Heart Association
A.S. in Nursing (In Progress) -
Borough of Manhattan Community College
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