Adara Moore
Dover,USA
Summary
Seasoned healthcare and customer service professional with over 15 years of experience supporting clients from diverse socioeconomic backgrounds. Recognized for delivering compassionate, dignified care and consistently advocating for client needs. Strong background in case management with proven expertise in client assessment, resource coordination, and crisis intervention. Highly adaptable team player with a results-oriented approach and a deep commitment to achieving positive outcomes. Driven to leverage leadership skills and industry knowledge to advance healthcare excellence and promote patient and client advocacy.
Overview
16
16
years of professional experience
Work History
Case Manager
Banyan Treatment Centers
Milford, De
08.2022 - Current
- Review assessments from referring facilities and note problems/issues that require further attention.
- Create atmosphere in which self-disclosure is facilitated.
- Provide case management to patients (7) times per week or as needed.
- Maintain health boundaries and demonstrates the ability to work with Substance Abuse and Mental health clients.
- Contact referral source and other key individuals to gather additional information if necessary.
- During first session with patient, review initial treatment plan, including case management issues and be sure that patient and staff assignments and responsibilities are understood and in progress.
- Formulate a comprehensive treatment plan with patient that effectively addresses patient issues, as it pertains jato continuing care, and is completed within established time frames.
- Develop clearly stated treatment goals and objectives.
- Document the patient's progress accurately it relates to case management.
- Continue Treatment planning process throughout patients stay in treatment, as it pertains to medical, legal, and employment issues.
- Ensure that documentation is timely, consistent, clear and articulate.
- To communicate with with other staff as necessary to promote quality patient care.
Hospitality Worker
Nemours Children's Hospital
Wilmington, DE
05.2022 - 08.2022
- Provides quality customer service to customers by providing one-on-one attention to detail.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Dusts and polishes furniture and fittings.
- Cleans metal fixtures and fittings.
- Empties and cleans trash containers.
- Disposes of trash in a sanitary manner.
- Cleans wash basins, mirrors, tubs and showers.
- Wipes down glass surfaces.
- Makes up beds and changes linens as required.
- Responds to calls for housekeeping problems, such as spills and broken glasses.
- Contributes to team efforts; exhibits professionalism with customers, fellow associates and others.
- Performs other duties as assigned.
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
Behavioral support staff supervisor
Wood Services
Langhorne, Pa
04.2009 - 07.2018
- Supervised behavioral support staff at Wood Services
- Implemented innovative strategies for behavior management
- Enhanced staff collaboration and support
- Successfully reduced behavioral issues by 30%
- Fostered a nurturing environment that enhanced team skills and client satisfaction.
- Assisting clients in developing individual treatment goals and strategies.
- Maintained proper levels of supervision while out in the community or day program
Education
Bachelors of science -
Thomas Jefferson University
Philadelphia, Pa01.2018
Skills
- Team Work
- Adaptability
- Time Management
- Conflict Resolution
- Communication
- Good work Ethics
- Case Management
- Leadership
- Case documentation
- Treatment Planning
- Care coordination
- Multitasking and organization
Accomplishments
Awarded employee of the Month at Banyan Treatment Centers.
Timeline
Case Manager
Banyan Treatment Centers
08.2022 - Current
Hospitality Worker
Nemours Children's Hospital
05.2022 - 08.2022
Behavioral support staff supervisor
Wood Services
04.2009 - 07.2018
Bachelors of science -
Thomas Jefferson University