Adara VonHorn
Portland ,OR
Summary
Well-qualified with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
3
3
years of professional experience
Work History
Temp Leasing Agent
InterSolutions
02.2024 - Current
- Verified tenant incomes and other information before accepting lease applications.
- Improved property appearance with consistent inspections, identifying areas in need of repair or updates.
- Ensured compliance with fair housing laws and company policies to promote an inclusive and welcoming community for all residents.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
Leasing Agent
Cottonwood Managment
04.2023 - 12.2023
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Increased client satisfaction by promptly addressing inquiries and providing accurate information about property features and amenities.
- Used microsoft office to help create property brochures for advertising available properties and developments.
- Increased customer engagement through social media.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
Sales Associate
Fabletics
03.2022 - 07.2022
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Customer Service Representative
Hulu
01.2022 - 07.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Phone Sales Associate
Metro Pcs
02.2021 - 07.2021
- Closed deals effectively by overcoming objections and demonstrating strong negotiation skills.
- Established rapport with customers, building trust that led to increased referrals and repeat business.
- Retained existing clients through relationship-building efforts focused on delivering consistently excellent service.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
Education
High School Diploma -
Chelsea High School
Chelsea, AL05.2018
Bachelor of Science - Biological Sciences
University of Alabama At Birmingham
Birmingham, AL12.2023
Skills
- Scheduling and calendar management
- Strong Problem Solver
- Office Administration
- Microsoft Office
- Data Recording
- File Organization
- Schedule Management
- Front Office Management
- Prioritizing Work
- Calm and Professional Under Pressure
- Customer Service
- Sales and Upselling
- Sales closing
- Live chat support
- Call center experience
- Customer Account Management
Timeline
Temp Leasing Agent
InterSolutions
02.2024 - Current
Leasing Agent
Cottonwood Managment
04.2023 - 12.2023
Sales Associate
Fabletics
03.2022 - 07.2022
Customer Service Representative
Hulu
01.2022 - 07.2022
Phone Sales Associate
Metro Pcs
02.2021 - 07.2021
High School Diploma -
Chelsea High School
Bachelor of Science - Biological Sciences
University of Alabama At Birmingham