ADARSH ANURAG
Summary
Results-driven Programme Manager with extensive experience in end-to-end IT project execution, service management, and cross-functional collaboration across global organizations. Expertise in stakeholder engagement, risk management, vendor negotiation, and resource optimization to drive seamless project implementation and business impact. Adept at data-driven decision-making, process optimization, and change management to ensure programme success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Project Manager
Airtel Africa LLP
07.2024 - Current
- Led multiple transformational projects across 14 African countries , including Fraud Detection System, Global Payroll, and Sales & Distribution System , ensuring strategic alignment and operational efficiency.
- Developed and executed roadmaps , defining project scope, measurable milestones, and resource allocation to drive successful implementation.
- Collected and analyzed project data to inform decision-making, optimize processes, and provide actionable insights for leadership.
- Managed cross-functional collaboration , coordinating with Infrastructure, DevOps, Network Security, Cybersecurity, Middleware, Finance, SCM ,Sales , CX and Database teams to ensure compliance, infrastructure readiness, and smooth execution.
- Facilitated stakeholder engagement , providing regular updates and aligning programme objectives with business goals through structured reporting and progress tracking.
- Oversaw the development of critical documentation (Business Requirement Specifications, High-Level Design documents) and conducted workshops and clarification sessions with teams across multiple regions.
- Proactively identified and mitigated risks , including vendor dependencies, data security concerns, migration challenges, and potential service disruptions.
- Led programme governance , ensuring adherence to best practices, regulatory standards, and operational frameworks such as RASCI and BOQ specifications.
Project Manager
EY
12.2023 - 07.2024
- Successfully delivered DDoS solutions and CyberArk implementation across 14 African countries , ensuring robust cybersecurity measures.
- Developed comprehensive project plans defining scope, objectives, deliverables, timelines, and resource allocation.
- Maintained accurate project documentation , including status reports, meeting minutes, issue logs, and action items.
- Provided weekly progress reports to stakeholders and senior management to ensure transparency and alignment.
- Managed stakeholder engagement , collaborating with end-users and subject matter experts to validate requirements and align project goals.
- Monitored project progress , proactively identifying and addressing delays or bottlenecks to keep initiatives on track.
- Led change management processes, assessing impacts, obtaining stakeholder approvals, and updating project documentation accordingly.
- Conducted daily status review calls , coordinating teams to review progress, risks, mitigation strategies, and upcoming milestones.
- Provided administrative support by scheduling meetings, preparing agendas, and tracking action items for streamlined project execution.
Senior Engineer
Ericsson India Global Services Pvt Ltd
01.2021 - 03.2023
- Optimized service delivery processes , reducing downtime and improving service quality by identifying bottlenecks and implementing process improvements, resulting in enhanced operational efficiency.
- Led cross-functional incident management , coordinating with stakeholders and technical teams to swiftly resolve outages and minimize service disruptions.
- Managed a team of IT professionals , including system administrators, L1 & L2 network engineers, and cybersecurity specialists, ensuring 24/7 reliability and availability of IT services.
- Supervised and mentored IT staff , ensuring adherence to operational standards, procedures, key performance indicators (KPIs), and service level agreements (SLAs).
- Conducted change impact assessments, stakeholder analyses, and readiness assessments , proactively identifying risks and developing mitigation strategies for seamless implementation.
Technical Project Lead
CSI INTERFUSION India Pvt Ltd
10.2019 - 10.2020
- Led end-to-end project planning and execution , defining scope, objectives, and timelines while ensuring all deliverables and KPIs were met per contract agreements.
- Managed full project lifecycle , from planning, scoping, strategy definition, requirement gathering, solution design, development, testing, migration, UAT, cutover (go-live), to post-implementation support (baby-sitting phase) .
- Directed third-party vendor selection through RFP, SOW, MSA, RFQ, and contract negotiations , ensuring performance monitoring and SMART KPI definition for effective vendor management.
- Collaborated with cross-functional teams , including developers, project managers, and business analysts, to drive seamless solution implementation and operational excellence.
- Facilitated communication between onshore and offshore teams , delegating tasks effectively and ensuring the timely and efficient delivery of fixes and new software versions.
- Prepared and presented project status reports via escalation matrices and dashboards , providing senior management with insights on key milestones, issues, and risks.
- Optimized resource allocation , ensuring efficient utilization of human and financial resources while adhering to budget constraints.
- Managed change control processes , tracking and evaluating change requests in coordination with the Change Control Board (CCB) to mitigate risks and ensure smooth project execution.
Market Operations Specialist (Area Sales Manager)
Fortune Paper House
09.2014 - 10.2019
- Led market development and product positioning , driving distribution network expansion to acquire key customers and strengthen market presence.
- Increased sales volume by 50% at FPH by successfully onboarding multiple new B2B clients and consistently achieving sales targets.
- Managed key accounts for major printing and publishing houses, ensuring long-term relationships, customer satisfaction, and adherence to delivery timelines and service quality norms .
- Negotiated and finalized vendor agreements , ensuring seamless execution of sales, order processing, and operational efficiency.
- Conducted market analysis , monitored competitor activity, and provided data-driven insights to refine sales and marketing strategies for business growth.
Technical Service Engineer
Huawei Technologies India Pvt ltd
08.2011 - 07.2014
- Successfully deployed Telecom solutions for multiple clients, ensuring timely and efficient implementation while meeting project requirements and quality standards
- Liaised with internal stakeholders and external vendors to coordinate project activities and resolve issues promptly
- E2E Telecom Testing involving Scoping, Strategy planning, Defining User cases, DWH, Functional testing, Integration Testing, Regression, and User Acceptance Testing (UAT) on new features and functionalities with Customers
- Provided technical training and support to customers and internal teams on telecom solutions, ensuring successful adoption and usage
- Contributed to product development by providing feedback based on deployment experiences and customer requirements
Education
Bachelor of Engineering - Electronics and Communication
Dayananda Sagar College of Engineering
India09.2011
Skills
- Project Management
- Telecom Solutions and Service Delivery
- E2E IT Project Delivery
- IT Managed Services Operations
- Vendor Management
- Leadership and Team Management
- Change Management
- SLA Management
- Risk Management
- Client Relationship Management
- Resource Allocation and Budget Management
- Telecom BSS Technology
- Cybersecurity
- Sales and Distribution System
- Fraud Management System
- Test Strategy Scoping and Planning
- Quality Assurance
- Product Support
- Cross-Functional Collaboration
- Stakeholder Management
- Revenue Assurance
- KPI setting and management
- Project planning
Certification
- Post Graduation in Product Management, Dukes CE
- Agile Methodologies, SkillSoft
- Agile for Software Development: Lean, Agile, & Scrum Methodologies, SkillSoft
- PMP - Project Management Professional ( In Progress)
Languages
English
Hindi
Timeline
Project Manager
Airtel Africa LLP
07.2024 - Current
Project Manager
EY
12.2023 - 07.2024
Senior Engineer
Ericsson India Global Services Pvt Ltd
01.2021 - 03.2023
Technical Project Lead
CSI INTERFUSION India Pvt Ltd
10.2019 - 10.2020
Market Operations Specialist (Area Sales Manager)
Fortune Paper House
09.2014 - 10.2019
Technical Service Engineer
Huawei Technologies India Pvt ltd
08.2011 - 07.2014
Bachelor of Engineering - Electronics and Communication
Dayananda Sagar College of Engineering
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