Ada Sarahi Garcia
Bethany,OK
Summary
Dynamic bilingual professional with extensive experience in customer service and problem-solving, notably at La Raza Motors. Excelled in handling complex inquiries in both English and Spanish, enhancing customer satisfaction significantly. Skilled in data entry and customer support, adept at fostering positive relations through exceptional communication and teamwork.
Overview
20
20
years of professional experience
Work History
Bilingual Customer Service Representative
La Raza Motors
05.2024 - Current
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
Tag and Title Clerk
Dealer Auto Auction
02.2023 - 04.2024
- Communicated with customers to resolve common title issues.
- Prepared tax and title documents to submit legal transfer work to DMV.
- Used Xerox machines and reader and printer machines to make, file, and distribute copies of recorded documents.
- Contacted State Motor Vehicle Department to determine status of pending titles.
Bilingual Customer Service Representative
Avon Products
05.2005 - 07.2007
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
Education
Los Altos
Los Altos, CA05.2004
Skills
- Fluent bilingualism
- Customer service
- Problem-solving
- Language translation
- Customer support
- Data entry
- Call center experience
- Payment processing
- Call center operations
- Claims evaluation
- Multitasking and organization
- Flexibility and adaptability
- Customer needs assessment
- Telephone etiquette
- Bilingual communication
- Language fluency
- Computer skills
- Problem resolution
- Teamwork and collaboration
- Customer relations
- Customer data confidentiality
- Order processing
- Following scripts
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Bilingual Customer Service Representative
La Raza Motors
05.2024 - Current
Tag and Title Clerk
Dealer Auto Auction
02.2023 - 04.2024
Bilingual Customer Service Representative
Avon Products
05.2005 - 07.2007
Los Altos
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