Valeria Gallardo Gomez
EL PASO,TX
Summary
Bilingual customer service representative skilled in problem-solving, time management, and multitasking. Proven ability to manage high-stress situations while fostering customer loyalty and satisfaction.
Overview
5
5
years of professional experience
Work History
Bilingual Customer Service Representative
Alorica
El Paso, TX
10.2025 - Current
- Bank of America agent
- Assisted customers with inquiries and provided accurate information on products and services.
- Resolved customer complaints efficiently, ensuring satisfaction and fostering loyalty.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Representative
The Cleaners
El Paso, TX
11.2024 - 10.2025
- Front desk
- Assisted customers with inquiries and provided accurate information on products and services.
- Collaborated with team members to improve service delivery processes and enhance customer experience.
- Adapted quickly to changing situations, demonstrating flexibility in a fast-paced environment.
- Supported training initiatives for new hires, promoting a cohesive team culture.
Sales Representative Manager
Iron Will Executive
El Paso, TX
07.2024 - 10.2025
- At&t products
- Developed and implemented sales strategies to enhance team performance.
- Trained and mentored new sales representatives, fostering skill development and product knowledge.
- Analyzed market trends to identify growth opportunities and adjust sales tactics accordingly.
- Optimized territory coverage, effectively allocating resources to maximize sales potential across various regions.
Youth Care Worker
Vighter
El Paso, TX
05.2025 - 05.2025
- Monitored compliance with safety regulations, ensuring a secure environment for both staff and youth.
- Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
- Assisted youth with obtaining resources such as food, clothing and shelter.
Senior Lead Youth Care Worker
Supreme Labor Source LLC
El Paso, TX
05.2021 - 09.2023
- Communicate in a positive and respectful manner with children, and all agency staff including supervisors and co-workers
- Facilitated daily activities and support for youth in care settings.
- Maintained accurate documentation of incidents and progress reports.
- Collaborated with multidisciplinary teams to create individualized care plans.
- Trained new staff on operational procedures and best practices in youth care.
- Completed clear and concise documentation of youth behavior and actions.
Education
Associate of Arts - Psychology
El Paso Community College
El Paso, TX06-2025
Skills
- Fluent bilingualism
- Customer service
- Problem-solving
- Data entry
- Call center experience
- Service recommendations
- Time management
- Multitasking and organization
Timeline
Bilingual Customer Service Representative
Alorica
10.2025 - Current
Youth Care Worker
Vighter
05.2025 - 05.2025
Customer Service Representative
The Cleaners
11.2024 - 10.2025
Sales Representative Manager
Iron Will Executive
07.2024 - 10.2025
Senior Lead Youth Care Worker
Supreme Labor Source LLC
05.2021 - 09.2023
Associate of Arts - Psychology
El Paso Community College