Matthew Smith
Arvada,CO
Summary
Proven to excel in high-pressure environments, I leveraged time management and problem-solving skills at Thrive Health Systems to enhance patient satisfaction and safety. Skilled in guest relations and administrative support, I consistently improved office operations and reduced wait times, demonstrating a commitment to excellence and efficiency in every role undertaken.
Overview
3
3
years of professional experience
Work History
Front Desk Associate
Mountain States Physical Therapy
03.2023 - Current
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Coordinated patient appointments and managed scheduling to align with insurance coverage and ensure compliance with policy limitations.
Decompression Technician
Thrive Health Systems
02.2022 - 01.2023
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Managed patient appointments to ensure smooth clinic operations, reducing wait times and improving patient satisfaction.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
Online Grocery Associate
Walmart
09.2021 - 02.2022
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
High School Diploma -
Arvada High School
Arvada, CO04.2020
Skills
- Time Management
- Problem-solving skills
- Listening Skills
- Guest Relations
- Scheduling
- File Management
- Multi-Line Phone Systems
- Registration
- Record preparation
- Administrative Support
- Credit and cash payments
- Documentation
Timeline
Front Desk Associate
Mountain States Physical Therapy
03.2023 - Current
Decompression Technician
Thrive Health Systems
02.2022 - 01.2023
Online Grocery Associate
Walmart
09.2021 - 02.2022
High School Diploma -
Arvada High School