Adawn Law
Johns Creek,USA
Summary
Experienced Office Manager at City of Alpharetta specializing in project management and customer service. Achieved operational efficiency through successful workflow improvements. Expertise in Tyler Technologies and team building, leading to precise payment processing and high-quality client service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Office Manager
City Of Alpharetta
Alpharetta, USA
03.2019 - Current
- Planned, directed, coordinated and reviewed assigned activities and operations of the department including assigned accounting, administrative support, technical and/or problem service areas; recommended improvements in work flow procedures, and use of equipment and forms; implementing improvements as approved.
- Managed the day-to-day operational excellence within the Finance Department.
- Performed a wide variety of complex, responsibilities and duties for the Finance Director, management and staff relieving management of administrative work including investigating and answering complex customer questions & complaints.
- Scanning Coordinator for the department & managed off-site storage of documents and the department’s document imaging system.
- Coordinated travel arrangements for department director & Pension Board Members in adherence to travel procedures.
- Responsible for calendar maintenance of activities, meetings and various events for the Director of Finance/CFO.
- Billing & Collections project management. Worked diligently with the Billing & Collections division-Assistant Project Manager for False Alarm collections & 3rd party transition project.
Customer Account Representative
City Of Alpharetta
Alpharetta, USA
12.2015 - 03.2019
- Revenue collections, reconciliation, data entry, daily cash drawer settlement.
- Provided frontline customer service in person, over the phone, and via email with a professional and pleasant demeanor.
- Maintained accurate records of customer transactions, account changes and payment arrangements.
- Responded to inquiries regarding final billing and account balances for closing attorneys, real estate agents and residents.
- Processed payments for (sanitation & business license and alcohol license renewals, tax payments, False Alarm general billing.
- Directed customers to the appropriate party within the city to resolve issues outside of the scope of the Finance Department.
- Followed governmental procedures for payment processing with high precision.
- Suggested process improvements for better efficiency when handling customer requests.
- Reporting and account analysis (hotel motel tax, E9!! Tax and distributor/alcohol taxes.
Education
Bachelor of Arts - English Literature, Writing Concentration, Special Education Minor
New Jersey City University
Jersey City, NJ01.2000
Skills
- Professional internal/external customer service
- Accurate payment processing
- Project Management
- Collections Process and Protocol
- Impeccable time management
- Written and oral communication
- Quality Assurance, Customer Service Excellence
- Fostered a positive and cohesive team culture
- Highly skilled in Tyler Technologies (Munis)
- NeoGov
- SharePoint
- Civic Plus
Certification
Municipal Revenue Administration Certificate, Georgia Municipal Association, 11/07/24
Commission
Notary Public, Fulton County
Timeline
Office Manager
City Of Alpharetta
03.2019 - Current
Customer Account Representative
City Of Alpharetta
12.2015 - 03.2019
Bachelor of Arts - English Literature, Writing Concentration, Special Education Minor
New Jersey City University
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