Summary
Overview
Work History
Education
Skills
Timeline
Generic

Adayah Fites

Houston

Summary

A detail-oriented, organized, and meticulous employee who works quickly to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.

Overview

7
7
years of professional experience

Work History

Bartender

Fat Crab
12.2022 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Technical Support Representative

Teleperformance
12.2023 - 09.2024
  • Company Overview: apple support
  • Assisted customers in identifying issues and explained solutions to restore service and functionality
  • Documented support interactions for future reference
  • Used ticketing systems to manage and process support actions and requests
  • Resolved diverse technical issues across multiple systems and applications for customers and end-users across various time zones
  • Apple support

Chat Support Representative

Iqor
10.2020 - 10.2021
  • Analyzed and addressed escalated claims to resolve issues quickly
  • Worked productively in a fast-moving work environment to process large volumes of claims
  • Researched and analyzed complex claims to determine the next steps and possible outcomes
  • Updated claims system to track claim status and provide relevant information to other departments
  • Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
  • Retained detailed records of all chat support interactions, ensuring optimal documentation for quality assurance purposes.

Substitute Teacher

Child Care Careers Services Preschool
08.2018 - 05.2019
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.

Education

Child Development

Texas Southern University
Houston, TX

High School Diploma -

DeSoto High School
DeSoto, Texas
05.2017

Skills

  • Customer Service
  • User Support
  • Data Collection
  • Data Entry
  • Scheduling
  • Paperwork Processing
  • Technical support
  • Customer Service Expert
  • Product Troubleshooting
  • Windows 10
  • Call Center Operations
  • Customer service

Timeline

Technical Support Representative

Teleperformance
12.2023 - 09.2024

Bartender

Fat Crab
12.2022 - Current

Chat Support Representative

Iqor
10.2020 - 10.2021

Substitute Teacher

Child Care Careers Services Preschool
08.2018 - 05.2019

High School Diploma -

DeSoto High School

Child Development

Texas Southern University

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