Zakari Butler
Memphis,TN
Summary
Organized and efficient customer service department manager supporting corporate-level officers and senior management personnel with demonstrated financial and operational leadership expertise. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation, which increases productivity, reduces labor and maintains business integrity and quality of service. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results and years of experience consistently enhancing customer satisfaction. Poised when communicating with customers and vendors, analyzing, and resolving complex issues and documenting accurate notes of account interactions. Versatile professional comfortable working in high-volume, high-stress environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Ubanquity Systems Ltd.
03.2020 - Current
- Integrate logistic systems into company processes to improve operations and execute work orders and price changes.
- Manage supervisor itineraries and appointments and streamline scheduling procedures.
- Establish and develop a highly-efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
Call Center Representative
Penny Car Rental
01.2019 - 03.2020
- Enhanced productivity by staying on top of call scripts and maintaining control over the direction of conversations.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Kept accurate and current customer account data with manual forms processing and digital information updates.
Education
High School Diploma -
Cordova High School
Germantown, TN02.2023
Skills
- Data management
- Strategic planning
- Documentation and control
- Staff management
- Scheduling
- Bookkeeping
- Clerical support
- Customer loyalty
Certification
- CM - Certified Manager Certification
Timeline
Customer Service Representative
Ubanquity Systems Ltd.
03.2020 - Current
Call Center Representative
Penny Car Rental
01.2019 - 03.2020
High School Diploma -
Cordova High School
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