Addaie Amankwaah
Flourtown,PA
Summary
Seasoned General Manager with proven leadership skills. Background includes managing diverse teams, strategic planning, and business development in fast-paced environments. Known for improving operational efficiencies, driving revenue growth and fostering customer satisfaction. Committed to utilizing these competencies in building strong team cultures at a forward-thinking organization.
Overview
21
21
years of professional experience
Work History
General Manager
The Aureus Group
Zieglerville
09.2022 - Current
- Location oversight and full ownership of results
- Increased revenue 67% in role
- Strategic goal planning and execution
Owner and Operator
Scans Direct LLC
Fort Washington
08.2018 - Current
- Computer Based ADAS Vehicle Diagnostics and Calibrations
- Factory Repair Method Research and Implementation
Manager
Direct Paint and Collision
Havertown
09.2020 - 09.2022
- Oversee sight operations
- DRP & OEM development and relations
- Implementation and execution of monthly goals and daily processes
Manager and Production Supervisor
Paul Bros Auto Body
Philadelphia
07.2011 - 08.2020
- Increased sales by 77%
- Increased online presence with a Google review score of 4.7
- Instituted departmental SOP’s and KPI development and tracking
- Accounts Receivable Management
Master Claims Representative
Nationwide Insurance
Conshohocken
09.2004 - 06.2011
- Processed an Independent claims load in the Philadelphia market
- Provided and managed customer expectations with a combined 9.3 customer satisfaction score over 6 years
- Assisted manager in their absence in reference to phone and claims related items
- Top Gun Award winner 2007 and runner up 2006
Education
Bachelor of Arts - Economics, Biology
Temple University
Philadelphia, PA05.2004
Skills
- Strategy & Finance: Profit & Loss Management, Financial Data Analysis and Interpretation, KPI Development, Strategic Planning, ADAS and EV Implementation
- Operations & Compliance: OSHA Management, EPA Regulatory Compliance, SOP Creation, Quality Assurance & Control
- Customer & Vendor Relations: DRP & OEM Relationship Development, Google Reviews Management, Customer Service
- Technical Skills: Microsoft Office Suite, QuickBooks, Google Analytics
Timeline
General Manager
The Aureus Group
09.2022 - Current
Manager
Direct Paint and Collision
09.2020 - 09.2022
Owner and Operator
Scans Direct LLC
08.2018 - Current
Manager and Production Supervisor
Paul Bros Auto Body
07.2011 - 08.2020
Master Claims Representative
Nationwide Insurance
09.2004 - 06.2011
Bachelor of Arts - Economics, Biology
Temple University