Addalinn Gravatt
Mercer,PA
Summary
Dynamic and dedicated hospitality professional with extensive experience at Springfield Restaurant Group. Proven ability to enhance guest satisfaction through exceptional customer service and strong multitasking skills. Recognized for resolving complaints effectively and fostering teamwork, while maintaining a clean and inviting environment. Committed to delivering memorable dining experiences with attention to detail.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cosmetologist
Static Styling Salon
Grove City, PA
09.2025 - Current
- Provided exceptional customer service, ensuring client satisfaction and repeat business.
- Demonstrated expertise in hair cutting, coloring, and styling techniques tailored to individual client needs.
- Educated clients on proper hair care products and maintenance routines to enhance results.
- Mentored junior cosmetologists, fostering skill development and promoting teamwork within the salon.
- Maintained cleanliness and organization of workstations, adhering to health and safety regulations.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
- Answered phone calls and emails to schedule client appointments.
Waitress/Bartender
Springfield Restaurant Group
Mercer
07.2021 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Efficiently managed multiple tables and prioritized customer needs.
- Communicated daily specials and menu items to enhance guest experiences.
- Collaborated with kitchen staff to ensure timely order delivery and accuracy.
- Maintained cleanliness and organization of dining area, enhancing overall ambiance.
- Resolved customer complaints professionally, contributing to improved satisfaction ratings.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
Patient Care Technician
Meadville Medical Center & Subsidiaries
Meadville, PA
09.2025 - 02.2026
- Assisted nursing staff in delivering direct patient care and monitoring vital signs.
- Maintained cleanliness and organization of patient rooms, ensuring a safe environment.
- Documented patient information accurately in electronic health records for seamless communication.
- Educated patients on post-treatment care and procedures to enhance recovery outcomes.
- Advocated for patients' needs, facilitating timely access to necessary healthcare services.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Greenhouse Laborer
Nelson’s Heirloom Gardens
Mercer, PA
03.2019 - 06.2022
- Operated greenhouse equipment to ensure optimal plant growth and health
- Monitored environmental conditions, adjusting irrigation and temperature as necessary
- Assisted in planting, pruning, and harvesting a variety of heirloom crops
- Maintained cleanliness and organization within greenhouse facilities
- Efficiently transplanted seedlings to larger containers, ensuring proper spacing for healthy growth.
- Unloaded plants and nursery items from delivery trucks.
- Assisted customers with finding requested plants and flowers.
Education
No Degree - Nursing
Westminster College
New Wilmington, PACosmetology - Cosmetology
Laurel Technical Institute
Hermitage, PA09.2025
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Order taking
- Attention to detail
- Hospitality service expertise
- Handling complaints
- Service prioritization
- Memory retention
- Complex Problem-solving
- Active listening
- Time management
- Performance improvement
- Relationship management
Certification
Cosmetology
Timeline
Cosmetologist
Static Styling Salon
09.2025 - Current
Patient Care Technician
Meadville Medical Center & Subsidiaries
09.2025 - 02.2026
Waitress/Bartender
Springfield Restaurant Group
07.2021 - Current
Greenhouse Laborer
Nelson’s Heirloom Gardens
03.2019 - 06.2022
No Degree - Nursing
Westminster College
Cosmetology - Cosmetology
Laurel Technical Institute