Addelaide Summers
Herriman
Summary
Dynamic customer service representative with proven success at Tide Dry Cleaners, enhancing team productivity through effective complaint resolution and CRM software expertise. Skilled in cross-cultural communication and pet safety, I excel in fostering positive client relationships while ensuring high standards of service and care.
Overview
6
6
years of professional experience
Work History
CSR
Tide Dry Cleaners
04.2022 - Current
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Increased efficiency and team productivity by promoting operational best practices.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
Pet Sitter
Neighbors and Friends
01.2019 - Current
- Exercised animals regularly with walks and rigorous play activities.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Gave animals proper attention to promote secure environment in owner's absence.
- Communicated professionally with pet owners via phone, email, and text.
- Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
- Provided daily physical exercise, mental stimulation and socialization to keep pets healthy and ward off unwanted behavior.
- Gave medication to pets following guidelines from owners.
- Prepared food and water following instructions from pet owners.
- Followed pet care instructions for dietary needs and medication regimens.
- Trained animals in behavioral compliance or other special routines or commands.
- Developed and implemented enrichment plans to keep animals healthy and stimulated.
Education
Herriman High
Herriman05-2026
Skills
- CRM software
- Call center experience
- Complaint resolution
- Documentation
- De-escalation techniques
- Cash register operation
- Money handling
- Pet control
- Behavior monitor
- Pet safety
- Animal exercise
- Cross-cultural communication
- Chinese language fluency
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
CSR
Tide Dry Cleaners
04.2022 - Current
Pet Sitter
Neighbors and Friends
01.2019 - Current
Herriman High
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