Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Hi, I’m
Addie Adams
Elk Grove,CA
Summary
Overview
22
years of professional experience
Work History
Giannetti and Booms Orthodontic Specialists
Administrative Assistant/Dental Treatment Coordinator
09.2001 - 11.2023
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- 15+ years training new hires in RDA/OA functions, this would include sterilization, chairside duties, and all systems and practices.
- Aided in implementation of new software systems, providing input on user experience and assisting with training for other team members.
- Managed 60 calls a day, while routing calls, delivering messages to doctors and other team members.
- First contact with new patients, and ensured patient education while helping patients understand why treatment was right for them.
- Executed record filing system to improve document organization and management.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Contributed to ongoing success by actively seeking opportunities for personal growth and skill development within the healthcare customer service field.
- Maintained accurate records of customer interactions, ensuring proper documentation within the office database.
- Assisted dentists in development of customized treatment plans, ensuring optimal patient outcomes.
- Served as an liaison between patients, clinical staff, and external specialists during referral processes or collaborative care efforts.
- Explained treatment choices to patients and helped determine best options.
Coldwell Banker
Realtor
01.2016 - 01.2018
Job overview
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Hosted engaging open houses that showcased properties'' unique features, increasing buyer interest and offers received.
- Facilitated smooth transactions by coordinating with various stakeholders such as title companies, inspectors, appraisers, and attorneys.
- Assisted first-time homebuyers in navigating the real estate market, leading to successful purchases and happy homeowners.
- Gather client information concerning their desired features in a home, financial ability, home types and neighborhoods of interest
- Identify properties for sale through the multiple listing service and present them to clients
- Pre-screen and qualify all potential buyers before allowing them onto a client's property
- Scheduled inspections & walk-throughs with clients and vendors.
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Advised and informed prospective clients on current market activities and conditions.
- Promoted sales of properties through advertisements, open houses and online advertising platforms.
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
- Compared recently sold area properties to determine competitive market prices.
- Advised sellers staging homes to be more appealing to buyers, increasing average selling prices by 20%.
ADA Accrediting and Consulting
Case Manager
10.2012 - 06.2013
Job overview
- Managed over 50 calls a day. Relayed, recorded, and organized all grievances given by the public on behalf of CalTrans
- Created power point presentations and education packets for the Liaisons and Engineers of CalTrans
- Educated staff at CalTrans on ADA laws in California and how to comply with these laws in a efficient, and most cost effective way.
- Assisted in fields measurements, measuring sidewalks for upgrade. All measurements were reported back to CalTrans and given reports on how to improve current sidewalks.
- Enhanced communication between departments by organizing and leading regular interdepartmental meetings.
- Conducted training to update staff on new laws, regulations and procedures to promote more informed delivery of client services.
- Increased staff competency with regular training sessions, performance evaluations, and feedback.
Education
International Academy of Design And TechnologySacramento, CA
Bachelor of Arts from Fine Arts/Interior Design
University Overview
Western Career CollegeSacramento, CA
from Dental Assisting
University Overview
- Awarded Perfect Attendance (program was 9 months)
Skills
- Leadership
- Customer Service
- Computer
- Problem-solving
- Critical thinking
- Organizational
- Time Management
- Communication
- Schedule Management
- Office Administration
- Document Control
- Workflow Optimization
- Market Research
- Contract Negotiation
Personal Information
Personal Information
Title: Treatment Coordinator/SalesReferences
References
References available upon requestHobbies and Interests
Hobbies and Interests
I am fortunate enough to have a broad range of hobbies and I enjoy learning about different art, design, or finding a new crafts to try out on my own. I love to bake in the winter and spend time with my family as much as possible.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Realtor
Coldwell Banker
01.2016 - 01.2018
Case Manager
ADA Accrediting and Consulting
10.2012 - 06.2013
Administrative Assistant/Dental Treatment Coordinator
Giannetti and Booms Orthodontic Specialists
09.2001 - 11.2023
International Academy of Design And Technology
Bachelor of Arts from Fine Arts/Interior Design
Western Career College
from Dental Assisting
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