Addie Petrie
Dallas,USA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
2027
2027
years of professional experience
Work History
Customer Service Rep. Retention team
Metro By T-Mobile
Dallas, TX
- Engaged with retention team to effectively manage customer issues, enhancing overall customer satisfaction and loyalty.
- Facilitated monthly budget management for bill forgiveness, prioritizing effective distribution to benefit customers.
Housekeeper
Busy B’s Cleaners
Terrell, TX
05.2023 - Current
- Responsibilities including working from top to bottom
- Having a keen eye for anything I might miss
- I have been taught by the best how to keep a schedule and still have an attention to detail.
Customer Service Representative
7Now Delivery App
Irving, TX
02.2021 - 05.2023
- Coordinated interactions between customers and delivery drivers to ensure timely updates and support.
- Diagnosed and rectified customer phone problems and 711 store discrepancies to enhance order fulfillment efficiency.
- Collaborated with upper management to identify improvements in processes and procedures, aiming to optimize customer service and internal operations.
- Assisted in creating documents and presentations using Microsoft Word, Excel, and PowerPoint.
Supported data organization and analysis through Excel spreadsheets.
Contributed to team presentations by designing slides in PowerPoint.
General Manager
Dickies BBQ
Dallas, TX
06.2017 - 10.2019
- Elevated from closing duties to general manager role, responsible for overall store performance and staff development.
- Cultivated strong customer relationships through effective time management strategies.
- Managed staff scheduling to optimize labor efficiency and maintain service quality.
Education
GED -
Willis Point
Willis Point 01-2016
Skills
- Customer service expertise
- Proficient in typing at 40 WPM
- Microsoft Office Word, Excel, Power point
- In office, or remote experience handling customer phone calls, inbound and outbound
- Conflict ressolution
- Building rapport
- 3 Years management experience
- Communication between cooperate, the store, the third part delivery service and the customer
- Front of House and Back of House experience
- Data entry
- Critical thinking
- Active listening
Languages
English (Native)
Timeline
Housekeeper
Busy B’s Cleaners
05.2023 - Current
Customer Service Representative
7Now Delivery App
02.2021 - 05.2023
General Manager
Dickies BBQ
06.2017 - 10.2019
Customer Service Rep. Retention team
Metro By T-Mobile
GED -
Willis Point