ADDIS TAYE

• Managed and Administered various IT infrastructures of over 180 World Bank offices worldwide while working closely with end users and other technical professionals in a multicultural environment.

• Utilized my diverse skill set encompassing Systems Support, networking, troubleshooting, monitoring tools, incident management, project support, and collaboration in a global and multicultural context.

• I operated within the 24/7/365 NOC, troubleshooting and maintained Starry's networks to uphold 99.9% uptime, crucial for retaining Starry's Internet service subscribers.

• Collaborated with internal/external cross-functional teams until resolution. Enhanced network reliability, performance, and security by efficiently completing maintenance and projects ahead of schedule.

• Achieved the highest overall customer satisfaction ratings regularly.

• Enhanced system uptime by proactively monitoring and troubleshooting network issues.
• Provided continuous support to end-users, resolving connectivity issues promptly and professionally.
• Increased network efficiency by implementing and maintaining robust infrastructure systems.
• Collaborated with cross-functional teams for seamless network integration during mergers and acquisitions.
• As a NOC Engineer/Sys Admin in a dynamic MSP environment, played a pivotal role in monitoring and troubleshooting complex enterprise IT issues, managing client/server architecture, networks, and cloud infrastructure with adept communication and remote tool utilization.
• Managed, monitored, configured, and troubleshot servers, routers, switches, wireless access technologies, and various network equipment, including routing protocols, asset inventories, Hardware RMA, and Software issues. Fully managed customer IT environment while collaborating with customers, peers, vendors, Telcos/ISPs, and intercompany organizations.

• Deployed PCs, Printers, OS, and Applications, providing on-site and remote tech support for hardware, email, apps, Virtual Machines, and network issues.

• Managed/Troubleshoot wireless and SOHO networks.

• Implemented security standards via user training, saving 14% on vendor costs. Maintained asset inventory, licenses, and software usage.