Addison Barber-Williams
Glen Rose,TX
Summary
Energetic Server known for high productivity and efficiency in task completion. Specialize in customer service, order accuracy, and time management. Excel at communication, problem-solving, and adaptability to ensure positive experiences. Wanting to learn more about business/marketing!
Overview
5
5
years of professional experience
1
1
Certification
Work History
Carhop Server
Sonic
Glen Rose, TX
07.2022 - Current
- Kept work areas clean and organized throughout the shift.
- Answered product and order questions accurately and professionally.
- Complied with sanitation regulations regarding the safe handling of food products.
- Maintained knowledge of menu items, specials, promotions, pricing, and preparation methods.
- Verified orders and bagged items for easy transport.
- Maintained a safe environment by following health and safety guidelines.
- Informed customers of regular deals or monthly specials to upsell orders.
- Conducted routine checks around the parking lot for cleanliness and safety.
- Took orders, relayed orders to kitchen staff, and served food items to guests in a timely manner.
- Fostered a welcoming atmosphere, thanking customers and inviting them to return.
- Explained menu options to guests, offered suggestions, and took orders for food and beverages.
- Stocked supplies such as condiments, utensils, napkins, and straws in designated areas during slack periods.
- Processed payments, handling cash and credit transactions with precision.
- Participated in team meetings to discuss service improvements and customer feedback.
- Ensured order accuracy and completeness before delivering to customers.
- Assisted other team members when needed during busy times or special events.
- Utilized upselling techniques to increase order value and promote specials.
- Delivered food and beverages directly to customers' vehicles with a friendly demeanor.
- Provided excellent customer service by addressing customer concerns promptly and efficiently.
Waitress
Los Primos
Glen Rose, TX
04.2022 - 03.2023
- Assisted in seating guests at tables or booths.
- Organized take-out orders efficiently according to customer requests.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Explained menu items, describing ingredients and cooking methods upon request.
- Took orders for food and drinks and delivered them to guests.
- Maintained accuracy while handling payments, giving change, and printing receipts for customers.
- Arranged place settings with clean tablecloths, napkins, and tableware to prepare for incoming guests.
- Informed customers of daily specials and signature menu items.
- Replenished beverages when necessary.
- Presented food and beverages to guests at tables.
- Served alcoholic beverages responsibly in accordance with state laws.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Checked with guests to get feedback on food served, resolve issues, bring additional items, and refill beverages.
- Bussed tables as needed during peak hours.
- Rolled silverware and set up food stations and dining areas to prepare for the next shift or large parties.
- Maintained a clean work station by restocking supplies, and wiping down counters.
- Stocked service areas with supplies during slow periods.
- Greeted customers and provided menus.
Cashier/Drive-Thru Cashier
Dairy Queen
Glen Rose, TX
02.2020 - 02.2023
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Discounted purchases by scanning and redeeming coupons.
- Adhered to social distancing protocols and wore mask or face shield.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Maintained work area and kept cash drawer organized.
- Collected payments and provided accurate change.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Helped customers find specific products, answered questions, and offered product advice.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Assisted customers over the phone regarding store operations, product information, and order placement.
- Welcomed customers, offering assistance to help find store items.
- Used suggestive selling techniques to promote add-on sales.
Education
High School Diploma -
Glen Rose High School
Glen Rose, TX05-2021
Criminal Justice
Tarleton State University
Stephenville, TXSkills
- Maintaining appearance
- Strong work ethic
- Menu design
- Excellent customer service
- Efficient delivery
- Personal hygiene
- Salesmanship
- Order accuracy
- Quick learner
- Promoting specials
- Flexibility
- Cleanliness
- Carrying trays
- Energy and enthusiasm
- Food safety awareness
- Memory retention
- Tactfulness
- Handling complaints
- Building rapport
Accomplishments
- 4 time employee of the month at Sonic
Certification
- Food handlers certificate
- TABC
Timeline
Carhop Server
Sonic
07.2022 - Current
Waitress
Los Primos
04.2022 - 03.2023
Cashier/Drive-Thru Cashier
Dairy Queen
02.2020 - 02.2023
High School Diploma -
Glen Rose High School
Criminal Justice
Tarleton State University