Oscar Arellano
Summary
Dynamic manager with a proven track record at Chick-fil-A, excelling in team leadership and conflict resolution. Enhanced customer satisfaction through effective communication and staff training, while optimizing inventory management to reduce waste. Committed to fostering a productive environment that drives performance and boosts profitability.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Manager
Chick Fil A
Loganville, GA
03.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Manager
Dave's Hot Chicken
Conyers, GA
08.2024 - 11.2024
- Controlled costs to keep business operating within budget and increase profits.
- Cross-trained existing employees to maximize team agility and performance.
- Improved safety procedures to create safe working conditions for workers.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Accurately counted cash registers and safes, ensuring safety and security, along with finalizing profits and end of day sales.
Sales Associate
TJ Max
Loganville, GA
10.2023 - 01.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Team Member
Chick-fil-A
Marietta, GA
10.2022 - 01.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
Education
Grayson High School
Grayson, GA05-2024
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff management
- Staff training and development
- Cross-functional teamwork
- Conflict resolution
- Policy implementation
- Product management
- Financial management
Certification
Serve Safe Certified
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Manager
Dave's Hot Chicken
08.2024 - 11.2024
Sales Associate
TJ Max
10.2023 - 01.2024
Manager
Chick Fil A
03.2023 - Current
Team Member
Chick-fil-A
10.2022 - 01.2024
Grayson High School