Addison Cumley
Gresham,OR
Summary
Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and finesse handling front office operations. With a background in criminal Justice.
Overview
3
3
years of professional experience
Work History
Security Officer
Northwest Enforcement, Inc. - Safe. Sound. Security
06.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Reported suspicious activities and persons to law enforcement.
- Checked and verified photo identification prior to granting facility access.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
Waitress
Wingers
01.2023 - 05.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out cust omers.
- Greeted new customers, discussed specials, and took drink orders.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Operated [Type] POS systems to cash out customer checks and complete order transactions.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Barista
BlackRock
05.2022 - 08.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Used POS system to accurately enter orders and process payments.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Customer Service Cashier
Kohls Department Store
09.2020 - 03.2021
- Meticulously handled the POS system transactions including credit, cash, exchanges, returns and refunds to ensure seamless and accurate cash flow
- Actively stayed informed about latest sales and offering and loyalty programs.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
Education
Highschool diploma -
Gresham high school
Bachelor of Arts - Criminal Justice
Idaho State University
Pocatello, ID05.2026
Skills
- Money management
- Time management
- Report Writing
- Crime Prevention Methods
- Communication
- Leadership
- Problem solving
- Teamwork
- Active listener
- Criminal Law Knowledge
- Superior Customer Service
- Conflict De-Escalation
Timeline
Security Officer
Northwest Enforcement, Inc. - Safe. Sound. Security
06.2023 - Current
Waitress
Wingers
01.2023 - 05.2023
Barista
BlackRock
05.2022 - 08.2022
Customer Service Cashier
Kohls Department Store
09.2020 - 03.2021
Highschool diploma -
Gresham high school
Bachelor of Arts - Criminal Justice
Idaho State University
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