Addison DeBuhr

• Assist in the management of daily operations, ensuring smooth and efficient workflow
• Resolve customer complaints or concerns promptly, ensuring high levels of customer service at all times
• Manage cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
• Monitor employee performance through regular evaluations, providing constructive feedback for professional development
• Maintain accurate records of financial transactions including daily sales reports, invoices, receipts etc
• Develop and implemented staff training programs to enhance product knowledge and improve customer service skills

• This is an internship I received as a scholarship where they paid for my entire Associates Degree.
• Assisted in organizing daily tasks to support team objectives. Contributed to project documentation and reporting processes. Helped maintain communication between team members and stakeholders.
• Sending emails, receiving return mail, refunds, creating letters and mailing those letters out to insureds, and sitting in on meetings and calls

Assisted guests with common issues, including pumping gas, inflating tires, switching pumps, and processing refunds. Maintained cleanliness by sweeping and mopping store every hour while sanitizing and restocking supplies. Built rapport with customers by name, delivering exceptional service through a friendly demeanor and diligent work ethic.

Assisted crew with daily operations including cleaning theaters after showings. Maintained cleanliness of lobby areas. Supported deep cleaning of restrooms and theaters. Aided in sales at concessions. Addressed guest issues including processing refunds and handling complaints. Managed guest removal when necessary. Accessed all store areas for restocking supplies in concessions and restrooms.