ADDISON ENHELDER
Phoenix,AZ
Summary
Results-driven professional with strong relationship-building, customer engagement, and consultative problem-solving skills. Skilled at identifying needs, communicating effectively, and building trust in high-pressure environments. Experienced in delivering exceptional customer service and eager to apply these strengths to a career in pharmaceutical sales.
Overview
7
7
years of professional experience
Work History
Flight Attendant
American Airlines
Phoenix, AZ
01.2025 - Current
- Built trust and strong relationships with passengers from diverse backgrounds through empathetic communication and personalized service, enhancing overall passenger satisfaction.
- Assess customer needs, provide effective solutions, and resolve concerns while maintaining professionalism in challenging situations.
- Remain calm and make sound decisions in high-pressure, time-sensitive situations while prioritizing safety and customer needs.
- Communicate complex safety and operational information clearly to large groups.
- Follow strict company policies, FAA regulations, and safety procedures with exceptional attention to detail.
- Collaborated with flight crews to streamline operations and deliver a consistent customer experience, fostering teamwork and efficiency.
Bartender/Manager
Booty's Wings, Burgers, and Beer
Goodyear, AZ
08.2019 - Current
- Built long-term customer relationships through personalized service and active listening to understand individual needs and preferences, enhancing customer loyalty.
- Communicated product information and recommendations confidently, influencing purchasing decisions and encouraging repeat business.
- Resolve customer concerns using strong communication, critical thinking, and solution-oriented problem solving.
- Manage multiple priorities in a high-volume environment while maintaining accuracy, efficiency, and professionalism.
- Train and mentor new employees in customer service, product knowledge, and operational procedures.
- Oversaw inventory management, financial transactions, staff coordination, and closing operations, ensuring accountability for daily business activities.
Education
Bachelor of Science - Public Health
Northern Arizona University
Flagstaff, AZSkills
- Relationship Management
- Consultative Communication
- Customer Engagement
- Product Education
- Active Listening
- Problem Solving
- Conflict Resolution
- Public Health Knowledge
- Compliance & Safety
- Adaptability
Timeline
Flight Attendant
American Airlines
01.2025 - Current
Bartender/Manager
Booty's Wings, Burgers, and Beer
08.2019 - Current
Bachelor of Science - Public Health
Northern Arizona University