Addison Handa
Tucson,AZ
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Ability to focus on maintaining 4.0 GPA while balancing the ROTC Program and work. Extremely outgoing and personable and loves fashion!
Overview
2
2
years of professional experience
Work History
ROTC Cadet
University of Arizona
Tucson , AZ
2023.08 - Current
- Organized social events to promote camaraderie among the cadets.
- Led group discussions on current military issues within the unit.
- Served as a mentor for younger cadets by providing advice on academic studies, personal conduct.
- Evaluated performance and progress of individual cadets.
- Engaged in simulated tactical exercises to apply theoretical knowledge in controlled environments.
- Participated in field training exercises, applying theoretical knowledge in outdoor, realistic scenarios.
- Participated in community service projects, reinforcing the importance of civic responsibility and leadership.
Parks and Recreation Worker/Camp Counselor
Town Of Oro Valley
Tucson , Arizona
2023.05 - 2024.08
- Created personal relationships with campers and got to know them and their families.
- Conferred with management to discuss and resolve participant complaints.
- Collaborated with other departments to coordinate special events or projects.
- Provided customer service assistance when necessary; addressed complaints concerning park operations promptly.
- Conducted park tours for visitors and answered questions about the park's history, facilities, and local attractions.
Retail Sales Floor Associate/Cashier Team Lead
Marshalls TJX Companies
Tucson , AZ
2022.11 - 2023.06
- Provided product knowledge upon request to help customers make informed purchase decisions.
- Provided feedback on customer experience trends to management for further improvement initiatives.
- Supported team members with stocking shelves, inventory control, price changes and other tasks as needed.
- Created price tags and merchandise signs for new items.
- Initiated friendly conversation with customers to determine level of assistance required.
- Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Used product knowledge to suggest items to match client needs.
- Processed and organized shipments, restocking merchandise on the sales floor promptly.
- Executed daily opening and closing procedures such as counting money in the register and reconciling receipts with sales totals.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Education
Pre Law -
University of Arizona
Tucson, AZ2027-05
Skills
- Customer Service
- Outgoing
- Cash Register Operation
- Time Management
- Positive and professional
- Personable
- Teamwork and Collaboration
- Product Recommendations
- Phone Etiquette
- Independent judgement
Accomplishments
- Deans List
References
References available upon request.
Timeline
ROTC Cadet
University of Arizona
2023.08 - Current
Parks and Recreation Worker/Camp Counselor
Town Of Oro Valley
2023.05 - 2024.08
Retail Sales Floor Associate/Cashier Team Lead
Marshalls TJX Companies
2022.11 - 2023.06
Pre Law -
University of Arizona
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