Addison Harvey

• Serve as an beginning point for complex or high-priority customer issues in order to provide swift resolutions that exceeded expectations.
• Enhanced customer satisfaction by triaging tickets into the correct groups in a timely manner.
• Collaborated with cross-functional teams to ensure data accuracy.
• Cultivated customer advocacy by identifying potential urgent issues and escalating to appropriate leadership.
• Create site maps in property management system which enables sales team to increase sales.
• Trained other employees and interns

Responsibilities include preparing camper in between rentals. Such as:

Sweeping, wiping countertops, cleaning bathrooms, making beds, and washing dishes.

Reporting any issues with camper to owner.