Addison Henry
Newark
Summary
Highly adaptive and results-driven, possessing strong foundation in leadership and operational management. Adept in staff development and continuous education, ensuring efficient operation performance and customer satisfaction. Dedicated to driving organizational growth and fostering positive team environment.
Overview
4
4
years of professional experience
Work History
Branch Manager
Enterprise Mobility
10.2022 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Improved customer satisfaction ratings by enhancing service quality and resolving customer issues promptly.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
PBX
Kiowa Casino And Hotel
03.2022 - 07.2022
- Monitored inventory levels closely, adjusting rates accordingly based on demand patterns to optimize occupancy rates without compromising ADR targets.
- Trained new staff members in customer service techniques and hotel operations.
- Participated in ongoing training sessions provided by the company to continuously improve job performance and stay current on industry best practices.
- Supported front desk operations during peak times as needed, helping to maintain smooth guest check-in procedures.
- Enhanced guest loyalty by providing personalized assistance throughout the reservation process.
Restaurant Front of House Manager
Harvest Moon Craft Kitchen
09.2020 - 01.2022
- Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
- Mentored new team members on restaurant policies, procedures, and best practices to ensure consistent guest experiences across shifts.
- Collaborated with back of house management to ensure seamless communication between kitchen and service staff for optimal dining experiences.
- Provided exceptional customer service by anticipating guests' needs from arrival through departure.
Education
Bachelor of Science - Adolescent/Young Adult Integrated Mathematics
The University of Findlay
Findlay, OH05.2020
Bachelor of Science - Mathematics
The University of Findlay
Findlay, OH05.2020
Skills
- Operations management
- Customer relationships
- Excellent time management skills
- Verbal/written communication
- Training and development
- Conflict resolution
- Strategic planning
- Public speaking
- Regulatory compliance
Timeline
Branch Manager
Enterprise Mobility
10.2022 - Current
PBX
Kiowa Casino And Hotel
03.2022 - 07.2022
Restaurant Front of House Manager
Harvest Moon Craft Kitchen
09.2020 - 01.2022
Bachelor of Science - Adolescent/Young Adult Integrated Mathematics
The University of Findlay
Bachelor of Science - Mathematics
The University of Findlay
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