Summary
Overview
Work History
Education
Skills
Timeline
Generic

Addison Marte

Brooklyn,NY

Summary

  • Dynamic Operations Supervisor with 5+ years of retail management experience at Gap Factory Outlet. Proven track record in leading high-performing teams, optimizing inventory processes, driving sales through Omnichannel strategies, and maintaining a 95% customer satisfaction rate.
  • Career progression reflects consistent growth: Promoted to Lead Supervisor (Jan 2022–Present), served as Temporary Acting Assistant Manager (Jul 2023–Jan 2024), Acting Lead (Jan 2021–Jan 2022), and originally hired as Sales Associate (Oct 2019–Jan 2021).

Overview

6
6
years of professional experience

Work History

Operations Supervisor/Lead

Gap Factory Outlet
Brooklyn, NY
10.2019 - Current
  • Led daily operations as Leader on Duty during peak hours, coaching teams to excel in sales, service, and visual merchandising, resulting in sales growth and 95% customer satisfaction ratings.
  • Inspired and managed diverse teams by training cross-functional staff, fostering specialists, and enabling internal promotions in a fast-paced retail setting.
  • Directed shipment processing for 200-600 cartons weekly, achieving 125 units per hour (UPH) while ensuring compliance with SOPs and driving efficient stock management.
  • Oversaw Omni-channel programs (Ship from Store and Buy Online Pick Up In Store), maintaining 90% compliance through streamlined workflows and team training to enhance sales and service delivery.
  • Managed daily replenishment for 100% compliance, optimizing inventory turnover and product availability on the sales floor.
  • Collaborated with Visual Merchandising partners to execute product placement, promotions, and standards, elevating store presentation and commercial performance.
  • Ensured full compliance with signage, markdown, and clearance processes, contributing to seamless operations and budget adherence.
  • Handled vendor management and supply ordering, tracking budgets to support operational efficiency.

Education

High School Diploma -

Benjamin Banneker Academy
Brooklyn, NY
06.2018

Skills

  • Leadership & Team Inspiration
  • Retail Operations & Process Optimization
  • Sales & Service Delivery
  • Inventory & Stock Management
  • Visual Merchandising Execution
  • Omni-Channel Strategies (SFS, BOPIS)
  • Customer Service Excellence
  • Problem-Solving in Fast-paced Environments
  • Vendor & Budget Coordination
  • Microsoft Office (Excel for Reporting)
  • Flexible Scheduling (Evenings, Weekends, Holidays)

Timeline

Operations Supervisor/Lead

Gap Factory Outlet
10.2019 - Current

High School Diploma -

Benjamin Banneker Academy

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