Justin Lozano
Marysville,WA
Summary
Operations Supervisor with broad experience in overseeing daily operations, streamlining processes, and implementing effective business strategies. Strengths include strong leadership abilities, organizational skills and a keen focus on operational efficiency. Previous roles have led to improved team productivity, cost reduction and enhanced operational workflows.
Overview
10
10
years of professional experience
Work History
Operations Supervisor
Transdev
Everett , WA
06.2024 - Current
- Oversees daily transit operations, dispatching, scheduling, and customer service.
- Maintained accurate records of employee attendance and performance reviews.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
- Assisted in the hiring process by conducting interviews and making recommendations for new hires.
- Trained new employees on proper job functions and company policies and procedures.
- Trained, mentored and motivated employees to maximize team productivity.
- Analyzed operational data to identify trends and implement strategic improvements.
- Oversaw compliance with safety and quality standards, significantly reducing incident rates.
Operations / Road Supervisor
Transdev
Everett, WA
01.2021 - Current
- My role as a Road Supervisor is critical to ensuring the safe and efficient success of daily operations.
- Conducted safety training sessions for personnel; maintained compliance with OSHA regulations.
- I am responsible for managing drivers effectively, while ensuring compliance with regulations and responsible for managing driver performance.
- Resolved conflicts between workers in an effective manner; addressed grievances promptly according to company policy.
- Assists with first-line supervision of location employees.
- Ensures company policies and procedures are followed.
Dispatcher/Driver/Customer service
Homage-Transdev
Everett, WA
01.2017 - 01.2021
- Monitors operator and trips status, adjusting and reassignments as necessary to ensure on-time performance.
- Communicate effectively with operator staff regarding scheduling or passenger issues.
- Document and report daily incidents or accidents accurately.
- Responsible for providing excellent customer service and ensuring that customers have a positive experience with the company.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
Care Manager
Sunrise Services
Everett, WA
01.2015 - 01.2021
- Motivating and guiding employees to achieve their goals and promoting a positive work culture.
- Providing weekly schedules to employees.
- Taught and trained employees' community protection classes to protect the public.
- Identifying and addressing issues or obstacles that may impede progress toward goals.
- Coordinated with other health care providers, such as physicians and psychiatrists, to develop comprehensive treatment plans.
- Facilitated the coordination of medical appointments and transportation for clients when needed.
- Arranged referrals for additional services such as housing assistance or financial aid programs when needed.
- Evaluated potential living arrangements for clients including independent living facilities or supervised residential settings.
Education
Graduate -
Cascade Highschool
Everett, WA06-2007
Skills
- Team management
- Leadership
- Process improvement
- Inspiration
- Critical thinking
- Conflict resolution
- Performance monitoring
- Operations Management
- Employee Development
- Team Training
- Scheduling Coordination
References
References available upon request.
Timeline
Operations Supervisor
Transdev
06.2024 - Current
Operations / Road Supervisor
Transdev
01.2021 - Current
Dispatcher/Driver/Customer service
Homage-Transdev
01.2017 - 01.2021
Care Manager
Sunrise Services
01.2015 - 01.2021
Graduate -
Cascade Highschool