Addison Ong
Phoenix,AZ
Summary
Seasoned behavioral health leader with progressive experience culminating in Executive Director–level responsibility. Proven track record in program development, operations management, compliance, staff leadership, and client-centered care within substance use disorder treatment. Known for building high-accountability cultures, maintaining regulatory standards, and driving sustainable program growth while keeping client outcomes as the top priority.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Executive Director
Revive Recovery
03.2023 - Current
- Led Revive Recovery through state licensure, building compliant clinical, operational, and administrative systems from inception
- Achieved Joint Commission accreditation within the first year, meeting national quality and safety standards
- Launched and licensed a Residential Treatment Center (RTC), expanding levels of care and organizational capacity
- Provided executive oversight of outpatient and residential programs, directing strategy, staffing, compliance, admissions flow, and program expansion initiatives
Recovery Coach
Modern Recovery Network
09.2022 - 03.2023
- Provide peer-based recovery coaching using lived experience to support sustained substance use and mental health recovery
- Build accountability-focused relationships that reinforce treatment goals and real-world application of recovery skills
- Collaborate with clients on individualized recovery and relapse-prevention plans, identifying triggers and high-risk situations
- Maintain consistent engagement through structured check-ins, supporting continuity of care and long-term stability
- Connect clients to community resources and recovery networks while upholding ethical standards and confidentiality
Intake & Alumni Coordinator
Pinnacle Peak Recovery
07.2019 - 08.2022
- Held progressive roles including Case Manager, Intake Coordinator, and Alumni Coordinator.
- Conducted biopsychosocial assessments and managed admissions processes.
- Extensive use of KIPU EMR; trained in DAP documentation and clinical workflows.
- Facilitated psychoeducational groups and supported individualized treatment planning.
- Built and maintained alumni engagement initiatives to support long-term recovery outcomes.
PHP Facility Manager
Soul Surgery
11.2018 - 05.2019
- Promoted to Facility Manager overseeing PHP housing operations.
- Supervised Behavioral Health Technicians across PHP and IOP levels of care.
- Interviewed, hired, and trained staff; ensured client and employee safety.
- Maintained documentation, daily logs, and operational accountability.
Admissions Coordinator
A Better Today Recovery Services
05.2018 - 11.2018
- Serve as a first point of contact for prospective clients and referral sources via phone, email, and online inquiries, evaluating needs and guiding them toward appropriate care options.
- Manage full admissions lifecycle including screening, assessment, and intake coordination for new clients
- Utilized Salesforce and CRM systems to track leads, manage pipelines, document communications, and improve admissions follow-through.
- Led the team in monthly admissions volume, achieving the highest number of completed intakes in a single month.
Education
Associate of Arts - Psychology
Scottsdale Community College
Scottsdale, AZ01-2007
Master Recording Program - undefined
Conservatory of Recording Arts and Sciences
Gilbert, AZ01.2012
Skills
- Executive Leadership & Program Development
- Accreditation & Licensing (Joint Commission, State Licensure)
- Behavioral Health Operations & Program Oversight
- Privacy, Ethics & Regulatory Standards (HIPAA, 42 CFR Part 2)
- Staff Supervision, Training & Performance Management
- Admissions, Utilization Review & Continuity of Care
- Policy & SOP Development
- Crisis Management & Risk Mitigation
Affiliations
Knights of the Roundtable LLC | 2016 – Present
Certification
- CPI Blue Card Certified
- CPR & First Aid Certified
- Fingerprint Clearance Card
Timeline
Executive Director
Revive Recovery
03.2023 - Current
Recovery Coach
Modern Recovery Network
09.2022 - 03.2023
Intake & Alumni Coordinator
Pinnacle Peak Recovery
07.2019 - 08.2022
PHP Facility Manager
Soul Surgery
11.2018 - 05.2019
Admissions Coordinator
A Better Today Recovery Services
05.2018 - 11.2018
Master Recording Program - undefined
Conservatory of Recording Arts and Sciences
Associate of Arts - Psychology
Scottsdale Community College