Addison Smith
Tulsa
Summary
Dedicated and adaptable professional with a strong work ethic and effective communication skills. Proven ability to support team dynamics and enhance the customer experience in fast-paced environments, with a strong background in customer service and problem resolution.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
Work History
Lead Forster/Baker
Nothing Bundt Cakes
Tulsa
11.2024 - Current
- Trained team members to frost and bake cakes to company standards, enhancing product quality.
- Provided excellent customer service by addressing special cake requests promptly, ensuring customer satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Assistant Manager
Crumbl Cookies
Tulsa
01.2024 - 11.2024
- Supervised a team of 5-10 people in a bakery setting, maintaining strong team dynamics.
- Investigated and resolved complaints regarding food quality and service, enhancing the customer experience.
- Managed day-to-day operations including scheduling, ensuring efficient workflow.
Kitchen Supervisor
Ludger’s Bavarian Cakery
Tulsa
06.2023 - 01.2024
- Supervised a team of 10-15 in kitchen and bakery operations, fostering a collaborative environment.
- Trained and mentored new staff on baking techniques and safety protocols, ensuring compliance and quality.
- Communicated with other staff to create the best customer experience.
Assistant Manager
Capriotti’s Sandwich Shop
Tulsa
07.2021 - 06.2023
- Assisted with customer requests and answered questions to improve satisfaction.
- Oversaw cash management, maintaining accurate records and facilitating tip disbursements.
- Trained staff on food safety and sanitation procedures to maintain compliance.
Shift Lead
Scooter’s
Tulsa
11.2019 - 03.2020
- Engaged with customers, providing product recommendations and processing transactions.
- Supervised and led a team of 4-5, ensuring smooth day-to-day operations.
- Trained new staff on company policies, coffee preparation, and customer service standards.
Cashier
Walmart
Broken Arrow
05.2019 - 11.2019
- Provided exceptional customer service, addressing inquiries and resolving issues.
- Maintained a clean and organized checkout area, contributing to a positive shopping experience.
- Collaborated with team members to ensure smooth store operations.
Education
Cosmetology
Clary Sage College
Tulsa, USA 09.2025 - 09.2026
High School Graduate -
Broken Arrow High School
Broken Arrow, OklahomaSkills
Accomplishments
- Clary Sage Presidential Honor Roll- November 2025, December 2025, February 2026, March 2026
- Student of the Month- November 2025 and February 2026
Timeline
Cosmetology
Clary Sage College
09.2025 - 09.2026
Lead Forster/Baker
Nothing Bundt Cakes
11.2024 - Current
Assistant Manager
Crumbl Cookies
01.2024 - 11.2024
Kitchen Supervisor
Ludger’s Bavarian Cakery
06.2023 - 01.2024
Assistant Manager
Capriotti’s Sandwich Shop
07.2021 - 06.2023
Shift Lead
Scooter’s
11.2019 - 03.2020
Cashier
Walmart
05.2019 - 11.2019
High School Graduate -
Broken Arrow High School