Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Affiliations
Interests
Timeline
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Garlanne Millãge

Dallas,TX

Summary

Experienced professional seeking a dynamic and supportive work environment that fosters growth and success. Committed to continuous learning and knowledge sharing, I thrive in a non-hostile, family-oriented setting. With a strong desire to effectively utilize my skills and expertise, I am motivated to excel and advance professionally.

Overview

3
3
years of professional experience

Work History

Lead Baker

Conecs,Inc
05.2024 - 08.2024


  • Complied with health and safety codes to protect staff and customers.
  • Created appealing displays to showcase products in bakery.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Produced consistently high-quality baked goods for customers.
  • Maintained accurate inventory of baking supplies and ingredients.
  • Managed customer service operations, including taking orders and resolving complaints.
  • Trained and supervised new employees on bakery operations and procedures.
  • Collaborated with team members to complete tasks and maintain smooth running of bakery.
  • Cleaned and maintained kitchen equipment and oven.
  • Replenished and rotated food items, following correct food cooling and storage procedures.
  • Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
  • Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
  • Prepared dough for variety of pastries, cakes and breads.
  • Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
  • Followed food safety standards when handling ingredients.
  • Determined baking times for various items.
  • Packaged finished products for sale.
  • Operated ovens and bakery equipment to prepare products according to recipes.
  • Monitored temperatures of ovens, proof boxes and other equipment.

Provider Customer Care Agent

Cvs/Aetna
07.2021 - 05.2024
  • Work with leadership to support organizations business objectives; managed over 25 provider and patient calls per day; proactively managed client correspondence and recorded tracking and communications
  • Also, took copayments and compiled daily financial records along with helping address clients complaints through timely corrective actions and appropriate regerrals.

WFH Unemployment Customer Sevice Rep

TTEC
  • Actively listened to clients, handling concerns quickly and escalated major issues to supervisor; maintained and managed files and databases; performed various clerical duties by filing and faxing documents; informing clients on when their payments will be deposited into their accounts and assisting my manager and supervisor with creating activities for our team.

Assistant Baker

SMU
  • Trained and supervised new staff on bakery operations and procedures; collaborated with team members to complete tasks and maintain smooth running of the bakery; followed production chart to keep hot, fresh products available daily
  • Assisted up to 600+ students, faculty and guests per day with helpful attitude and positive approac; stored- labeled and replenished supplies in compliance with food safety regulations.

Assistant Manager

Elam Grocery
  • Developed and implemented policies and procedures for the operation of establishment; maintained regular store upkeep so that standards were either met or exceeded; supervised employees and oversaw quality compliance with the company standards for food and retail services
  • Improved customer service and base by greeting each person as they walked in while maintaining a professional demeanor by staying calm and listening when addressing a unhappy or angry customer to come to a better solution.

Volunteer

Vogel Alcove
08.2021 - Current
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Assisted with special events and programs.
  • Used strong interpersonal communication skills to convey information to others.
  • Represented organization positively and professionally while providing community with much-needed services.
  • Communicated with staff members to stay informed about volunteer opportunities and events.

Volunteer

Advantage Academy Charter School
08.2022 - Current
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.
  • Represented organization positively and professionally while providing community with much-needed services.
  • Educated young people about strategies for driving discussions and promoting social changes.
  • Led group discussions and activities to meet different community needs.
  • Direct students safely across the streets
  • Assist office staff with errands

Education

Culinary arts - undefined

CirySquare Center

Small Business Mgmt - undefined

El Centro College

Skills

  • Decision making
  • Time management
  • Organization
  • Team building
  • Creativity
  • Customer Service
  • Inbound Customer Service
  • Documentation And Reporting
  • Conflict Mediation

Hobbies and Interests

  • Family Time
  • Reading
  • Photoshop
  • Traveling
  • Creating fun events
  • Volunteering
  • Advocating for students education

Affiliations

  • Ex-TSTA & NEA Board member & Area Representative
  • Vogel Alcove; Advantage Academy
  • South Central Civics League

Interests

My interests consist of supporting the boys of flag football and basketball (being a football/basketball mom) bringing snacks and drinks and getting other parents to assist I also love playing tennis, sharing my culinary skills, traveling out of town and creating different things

Timeline

Lead Baker

Conecs,Inc
05.2024 - 08.2024

Volunteer

Advantage Academy Charter School
08.2022 - Current

Volunteer

Vogel Alcove
08.2021 - Current

Provider Customer Care Agent

Cvs/Aetna
07.2021 - 05.2024

WFH Unemployment Customer Sevice Rep

TTEC

Assistant Baker

SMU

Assistant Manager

Elam Grocery

Culinary arts - undefined

CirySquare Center

Small Business Mgmt - undefined

El Centro College
Garlanne Millãge