Cassie Enicks
East Bank,WV
Summary
Customer-savvy and accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
Work History
Lead Baker
Rock City Cake Company
Charleston, WV
04.2017 - Current
- Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation.
- Developed new products based on seasonal ingredients, holidays and dessert trends.
- Mixed icing and other toppings by reading recipes, scaling and measuring ingredients and operating mixer.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Cleaned and maintained kitchen equipment and oven.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Resolved customer concerns with positive approach and constructive strategies.
- Complied with health and safety codes to protect staff and customers.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes.
- Developed unique recipes and confections to set bakery apart from competition.
- Oversaw budgets and cost controls to maintain efficient operations.
- Baked gluten-free, vegan and alternative diet treats based on customers' needs.
In Home Caregiver
Independent Contractor
East Bank, West Virginia
01.2010 - 01.2017
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Provided mobility assistance such as walking and regular exercising.
- Assisted disabled clients to support independence and well-being.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Administered medication as directed by physician.
- Provided transportation and appointments management.
- Completed medical and program reports and maintained records following clinic standard operating procedures.
Data Entry Clerk
United States Postal Service, USPS
Charleston, WV
03.2005 - 02.2010
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Maintained excellent attendance record, consistently arriving to work on time.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Applied data entry knowledge skills to resolve indecipherable or garbled messages.
- Completed data entry tasks with accuracy and efficiency.
Receptionist
West Virginia Division Of Highways
Charleston, West Virginia
01.2005 - 12.2005
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Provided callers with address, directions, company website and related information.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
High School Diploma -
Riverside High School
Belle, WV 09.1997 - 05.2001
No Degree - Culinary Arts
Carver Career Center
Charleston, WV 05.2001 -
Skills
Time management
Timeline
Lead Baker
Rock City Cake Company
04.2017 - Current
In Home Caregiver
Independent Contractor
01.2010 - 01.2017
Data Entry Clerk
United States Postal Service, USPS
03.2005 - 02.2010
Receptionist
West Virginia Division Of Highways
01.2005 - 12.2005
No Degree - Culinary Arts
Carver Career Center
05.2001 -
High School Diploma -
Riverside High School
09.1997 - 05.2001
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