Job Search Status
Open to workDesired start date: Immediately
Open To Work
Addison Stanford
Antioch,TN
Work Preference
Summary
Guest experience professional with hands-on experience supporting high-volume operations, resolving guest concerns, and coordinating across teams to maintain welcoming, efficient environments. Strong background in front desk and guest services, including phone/mobile communication, billing support, issue resolution, and operational follow-through. Known for staying calm under pressure, documenting issues clearly, and balancing guest care with facility and team needs. Brings a people-first mindset, strong attention to detail, and a commitment to inclusive, accessible experiences for all guests.
Overview
5
5
years of professional experience
Work History
VACATION SALES GREETER
Travel + Leisure
Nashville, TN
01.2026 - Current
- Engaged customers to promote vacation packages and travel experiences.
- Provided detailed information about destinations and accommodations to potential clients.
- Collaborated with team members to develop effective sales strategies and approaches.
HOSPITALITY AGENT
Sonder LLC
Nashville, TN
02.2024 - 12.2025
- Ensure completion of unit turnover tasks, including cleanliness checks, verifying unit functionality, confirming payment, and addressing guest satisfaction.
- Promptly respond to guests questions through mobile support, as well as deliver requested items or support if necessary.
- Manage multiple tasks while effectively communicating operational needs, unit issues, and guest concerns to relevant departments.
RETAIL MARKET CLERK
Vanderbilt University
Nashville, TN
03.2023 - 02.2024
- Maintain a clean, well-stocked store and manage regular deliveries to support high-volume student traffic.
- Provide friendly, knowledgeable service to Vanderbilt students, answering questions and assisting with campus meal plan details.
- Ensure accurate payment and assist with loss prevention to uphold store integrity and security.
LEAD GUEST SERVICES AGENT
Dream Hotel
Nashville, TN
04.2021 - 03.2023
- Utilize Opera cloud V5/V6, Alice, Canary and Excel.
- Manage end of night reports and ensuring team checklists have been completed.
- Process guest payments by cash or card, verifying rate and stay details for accuracy.
- Support guest experience by resolving billing disputes and complaints, and assisting housekeeping or maintenance teams as needed.
VALET
Dream Hotel
Nashville, TN
03.2021 - 05.2021
- Provide guests with directions and recommendations for local attractions, dining, and activities.
- Handle guest keys and vehicles responsibly, ensuring secure and efficient valet service.
- Work closely with other valets to handle guest requests and ensure great treatment of their vehicles.
Skills
- Guest relations and support
- Conflict resolution and de-escalation
- Inbound guest communication
- Issue intake and service recovery
- Clear written and verbal communication
- Event-day guest support
- Cross-functional coordination
- On-site troubleshooting and problem solving
- Facility readiness checks
- Wayfinding and guest assistance
- Sensitivity to diverse needs
- Coordinating requests with teams
- Incident awareness and reporting
- Inventory tracking systems
- Payment verification support
- Records organization and checklists
- Opera PMS, Alice, Canary, Excel
- CRM systems experience
Other Roles
- Cash Office Supervisor (Nashville Zoo at Grassmere) and Shift Manager (Five Guys)
Timeline
VACATION SALES GREETER
Travel + Leisure
01.2026 - Current
HOSPITALITY AGENT
Sonder LLC
02.2024 - 12.2025
RETAIL MARKET CLERK
Vanderbilt University
03.2023 - 02.2024
LEAD GUEST SERVICES AGENT
Dream Hotel
04.2021 - 03.2023
VALET
Dream Hotel
03.2021 - 05.2021